Compare Moxie vs Zoho Desk
See this
comparison of Moxie vs. Zoho Desk
based on data from user reviews. Moxie rates 3.6/5 stars with 21 reviews. Zoho Desk rates 4.3/5 stars with 1,021 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
FREE
$0
/agent/month
 
PROFESSIONAL
$12
/agent/month
 
ENTERPRISE
$25
/agent/month
 
Free Trial Unavailable
Free Trial
Moxie
Free Trial Unavailable
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.5
8.7
Ease of Use
Ease of Use
7.7
8.5
Ease of Setup
Ease of Setup
8.3
8.2
Ease of Admin
Ease of Admin
7.9
8.4
Quality of Support
Quality of Support
8.6
8.2
Ease of Doing Business With
Ease of Doing Business With
8.9
8.5
Product Direction (% positive)
Product Direction (% positive)
5.1
8.7
Meets Requirements
Moxie
7.5
Zoho Desk
8.7
Ease of Use
Moxie
7.7
Zoho Desk
8.5
Ease of Setup
Moxie
8.3
Zoho Desk
8.2
Ease of Admin
Moxie
7.9
Zoho Desk
8.4
Quality of Support
Moxie
8.6
Zoho Desk
8.2
Ease of Doing Business With
Moxie
8.9
Zoho Desk
8.5
Product Direction (% positive)
Moxie
5.1
Zoho Desk
8.7

Features

Ticket and Case Management
Workflow
Moxie
Not enough data available
Zoho Desk
8.2
Response Automation
Moxie
Not enough data available
Zoho Desk
8.3
SLA Management
Moxie
Not enough data available
Zoho Desk
8.2
Attachments/Screencasts
Moxie
Not enough data available
Zoho Desk
8.3
Ticket Collaboration
Moxie
Not enough data available
Zoho Desk
8.6
Ticket creation user experience
Moxie
Not enough data available
Zoho Desk
8.7
Ticket response user experience
Moxie
Not enough data available
Zoho Desk
8.5
Knowledge Share
Knowledge Base
Moxie
Not enough data available
Zoho Desk
8.6
Searchable Articles
Moxie
Not enough data available
Zoho Desk
8.6
Community Forums
Moxie
Not enough data available
Zoho Desk
8.3
Interactive FAQs & Forums
Moxie
Not enough data available
Zoho Desk
8.3
Communication
Pop-up Chat
Moxie
Not enough data available
Zoho Desk
8.9
Notifications
Moxie
Not enough data available
Zoho Desk
9.0
Targeted Emails
Moxie
Not enough data available
Zoho Desk
8.9
In-App Messaging
Moxie
Not enough data available
Zoho Desk
8.9
Interaction
Web Portals
Moxie
Not enough data available
Zoho Desk
8.4
Forum to Reponse
Moxie
Not enough data available
Zoho Desk
8.4
Tickets and Tagging
Moxie
Not enough data available
Zoho Desk
8.7
Live Chat
Moxie
Not enough data available
Zoho Desk
8.5
Internal Use
Customization
Moxie
Not enough data available
Zoho Desk
8.3
Conversation Archiving
Moxie
Not enough data available
Zoho Desk
9.0
Lead Development
Moxie
Not enough data available
Zoho Desk
9.0
Knowledge Base
Moxie
Not enough data available
Zoho Desk
8.8
Team Inbox
Moxie
Not enough data available
Zoho Desk
8.8
Customer Profiles
Moxie
Not enough data available
Zoho Desk
8.8
Communication Channels
Customer Portal
Moxie
Not enough data available
Zoho Desk
8.3
Email to Case
Moxie
Not enough data available
Zoho Desk
8.7
Chat/Live Support
Moxie
Not enough data available
Zoho Desk
8.5
Social Integration
Moxie
Not enough data available
Zoho Desk
8.4
Call Center
Make, Receive, and Record Calls
Moxie
Not enough data available
Zoho Desk
8.3
Customer and Contacts Database
Moxie
Not enough data available
Zoho Desk
8.3
Products and Version Tracking
Moxie
Not enough data available
Zoho Desk
8.4
Call Scripting
Moxie
Not enough data available
Zoho Desk
8.2
Interactive Voice Response (IVR)
Moxie
Not enough data available
Zoho Desk
8.3
Self Service/Community
Forums
Moxie
Not enough data available
Zoho Desk
8.3
Knowledge Base
Moxie
Not enough data available
Zoho Desk
8.4
Ideas/Feedback
Moxie
Not enough data available
Zoho Desk
8.3
Q&A
Moxie
Not enough data available
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
Moxie
Not enough data available
Zoho Desk
8.4
Reporting
Moxie
Not enough data available
Zoho Desk
8.3
Dashboards
Moxie
Not enough data available
Zoho Desk
8.5
Platform
ITIL Compliance
Moxie
Not enough data available
Zoho Desk
8.4
Mobile User Support
Moxie
Not enough data available
Zoho Desk
8.4
Customization
Moxie
Not enough data available
Zoho Desk
8.3
User, Role, and Access Management
Moxie
Not enough data available
Zoho Desk
8.4
Internationalization
Moxie
Not enough data available
Zoho Desk
8.1
Performance & Reliability
Moxie
Not enough data available
Zoho Desk
8.7
Integration APIs
Moxie
Not enough data available
Zoho Desk
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
71.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
22.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
5.8%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
Zoho Desk
Small-Business
71.8%
Mid-Market
22.4%
Enterprise
5.8%

Reviewers' Industry

 
Insurance
10.7%
Information Technology and Services
24.3%
 
Financial Services
10.7%
Computer Software
10.8%
 
Retail
7.1%
Marketing and Advertising
4.1%
 
Internet
7.1%
Internet
4.0%
 
Individual & Family Services
7.1%
Telecommunications
3.9%
 
Other
57.1%
Other
52.9%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
Zoho Desk
Information Technology and Services
24.3%
Computer Software
10.8%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
3.9%
Other
52.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Consumer Goods

Moxie is a company filled with innovate thinkers! Provided us with great ideas for our brand, image, and media platforms. Great people and great service.

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Law Practice

It tends to crash a lot which requires a reset, resulting in business interruptions.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Moxie
Most Helpful Favorable Review
G2 Crowd User in Consumer Goods

Moxie is a company filled with innovate thinkers! Provided us with great ideas for our brand, image, and media platforms. Great people and great service.

Most Helpful Critical Review
G2 Crowd User in Law Practice

It tends to crash a lot which requires a reset, resulting in business interruptions.

Zoho Desk
Most Helpful Favorable Review
G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos provided
Moxie
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads provided
Moxie
No downloads provided
Zoho Desk
No downloads provided
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