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Compare MyGuide vs Help Scout

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comparison of MyGuide vs. Help Scout
based on data from user reviews. MyGuide rates 4.8/5 stars with 5 reviews. Help Scout rates 4.3/5 stars with 122 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.6
(Based on 113 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
9.2
(Based on 113 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.9
(Based on 54 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.8
(Based on 56 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
9.0
(Based on 98 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.0
(Based on 51 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
8.0
(Based on 113 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
61.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
35.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
2.6%
 
Information Technology and Services
60.0%
Computer Software
23.6%
 
Internet
20.0%
Internet
20.4%
 
Computer Software
20.0%
Information Technology and Services
8.3%
 
Marketing and Advertising
6.4%
 
E-Learning
4.5%
 
Other
0.0%
Other
36.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
Bhushan D.
User in Information Technology and Services

At this moment, I don't have any major issues, because I just used its image step feature.

Dominick V.
Administrator

- Filled with bugs so often emails are sent to the wrong email/customer. - Support hardly reads your question but only respond with pre-defined reply. - They keep changing pricing often - They shift responsibility a lot. (ios app bugs: its apple's fault....

 
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