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Compare MyGuide vs Helpshift

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comparison of MyGuide vs. Helpshift
based on data from user reviews. MyGuide rates 4.8/5 stars with 5 reviews. Helpshift rates 4.3/5 stars with 156 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.7
(Based on 137 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.9
(Based on 137 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.9
(Based on 59 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.6
(Based on 57 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
8.6
(Based on 125 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.8
(Based on 56 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
8.3
(Based on 133 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
17.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
64.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
17.9%
 
Information Technology and Services
60.0%
Computer Games
12.9%
 
Internet
20.0%
Consumer Services
10.0%
 
Computer Software
20.0%
Financial Services
8.8%
 
Internet
7.6%
 
Entertainment
7.6%
 
Other
0.0%
Other
52.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Bhushan D.
User in Information Technology and Services

I liked the Image steps feature most. We created walkthroughs for our mobile application. We captured screenshots then highlighted our application section using guideme chrome extension paint tool. There paint tool is awesome and very user friendly. This...

G2 Crowd User

I like how the automation automatically comes on when in idle mode. I also love the cross platform views, customization and ease of use.

Most Helpful Critical Review
Most Helpful Critical Review
Verdi E.
User in Internet

Nothing at the moment. The software works as stated and is easy to use and functional.

Suraida S.
User

Manual dispatching of tickets, Incomplete dashboard reporting which makes it difficult to easily identify outliers for the team. It would be better if we get the metric broken down into Team level, Agent level, Site level,

 
Ask MyGuide a QuestionContact MyGuideAsk Helpshift a QuestionContact Helpshift
Kate from G2 Crowd

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