Compare MyGuide, Helpshift, and Freshdesk

 
Professional
$95 Per User / Per Month
Sprout
Free for UNLIMITED agents
 
Enterprise
$135 Per User / Per Month
Blossom
$19 / agent / month billed annually
 
Platinum
$160 Per User / Per Month
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.8
(Based on 140 reviews)
8.6
(Based on 1,867 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.9
(Based on 140 reviews)
8.9
(Based on 1,877 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
8.9
(Based on 61 reviews)
8.7
(Based on 1,346 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
8.6
(Based on 59 reviews)
8.8
(Based on 1,380 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
8.7
(Based on 128 reviews)
9.0
(Based on 1,812 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
8.8
(Based on 58 reviews)
9.0
(Based on 1,314 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
8.4
(Based on 136 reviews)
8.8
(Based on 1,862 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
18.1%
53.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
63.7%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
18.1%
10.7%
 
Information Technology and Services
60.0%
Computer Games
12.6%
Information Technology and Services
20.5%
 
Internet
20.0%
Consumer Services
9.8%
Computer Software
14.1%
 
Computer Software
20.0%
Financial Services
8.6%
Internet
6.0%
 
Internet
8.0%
Education Management
3.7%
 
Entertainment
7.5%
E-Learning
3.5%
 
Other
0.0%
Other
53.4%
Other
52.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
vikas s.
User in Computer Software

I like the inline step functionality most. It help us to perform activities step by step. I used the tours set by our admin and I was able to understand functionality very quickly. I would recommend this software for setting up on-boarding tours.

Adam S.
Administrator in Computer Games

I love the ease of being able to instantly view any support ticket using the search feature. The FAQ feature is also a huge help for us and our app.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Beejay B.
User

- Always having connectivity issues - Lack of personal data (avg. ticket, charts) - Ability to change the color of the text - Ability to sort via a bullet system not by tags - Need more accurate results when using tags - We need more ability to view...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
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