Compare MyGuide, Helpshift, and Salesforce Service Cloud

 
Professional
$95 Per User / Per Month
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Enterprise
$135 Per User / Per Month
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Platinum
$160 Per User / Per Month
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.8
(Based on 140 reviews)
8.6
(Based on 1,317 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.9
(Based on 140 reviews)
8.2
(Based on 1,319 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
8.9
(Based on 61 reviews)
7.7
(Based on 578 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
8.6
(Based on 59 reviews)
8.1
(Based on 583 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
8.7
(Based on 128 reviews)
8.2
(Based on 1,160 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
8.8
(Based on 58 reviews)
8.5
(Based on 568 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
8.4
(Based on 136 reviews)
8.0
(Based on 1,299 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
18.1%
25.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
63.7%
40.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
18.1%
33.8%
 
Information Technology and Services
60.0%
Computer Games
12.6%
Information Technology and Services
14.6%
 
Internet
20.0%
Consumer Services
9.8%
Computer Software
14.6%
 
Computer Software
20.0%
Financial Services
8.6%
Internet
8.3%
 
Internet
8.0%
Hospital & Health Care
3.6%
 
Entertainment
7.5%
Financial Services
3.4%
 
Other
0.0%
Other
53.4%
Other
55.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
vikas s.
User in Computer Software

I like the inline step functionality most. It help us to perform activities step by step. I used the tours set by our admin and I was able to understand functionality very quickly. I would recommend this software for setting up on-boarding tours.

Adam S.
Administrator in Computer Games

I love the ease of being able to instantly view any support ticket using the search feature. The FAQ feature is also a huge help for us and our app.

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Beejay B.
User

- Always having connectivity issues - Lack of personal data (avg. ticket, charts) - Ability to change the color of the text - Ability to sort via a bullet system not by tags - Need more accurate results when using tags - We need more ability to view...

Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

 
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Kate from G2 Crowd

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