Compare MyGuide, Helpshift, and Zendesk Support

 
Professional
$95 Per User / Per Month
Essential
$5 /month
 
Enterprise
$135 Per User / Per Month
Team
$19 /month
 
Platinum
$160 Per User / Per Month
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.8
(Based on 140 reviews)
8.8
(Based on 1,280 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.9
(Based on 140 reviews)
8.7
(Based on 1,284 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
8.9
(Based on 61 reviews)
8.3
(Based on 607 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
8.6
(Based on 59 reviews)
8.4
(Based on 630 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
8.7
(Based on 128 reviews)
8.5
(Based on 1,092 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
8.8
(Based on 58 reviews)
8.6
(Based on 591 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
8.4
(Based on 136 reviews)
7.8
(Based on 1,271 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
18.1%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
63.7%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
18.1%
16.3%
 
Information Technology and Services
60.0%
Computer Games
12.6%
Computer Software
18.0%
 
Internet
20.0%
Consumer Services
9.8%
Information Technology and Services
15.3%
 
Computer Software
20.0%
Financial Services
8.6%
Internet
10.6%
 
Internet
8.0%
Marketing and Advertising
4.9%
 
Entertainment
7.5%
Telecommunications
3.3%
 
Other
0.0%
Other
53.4%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
vikas s.
User in Computer Software

I like the inline step functionality most. It help us to perform activities step by step. I used the tours set by our admin and I was able to understand functionality very quickly. I would recommend this software for setting up on-boarding tours.

Adam S.
Administrator in Computer Games

I love the ease of being able to instantly view any support ticket using the search feature. The FAQ feature is also a huge help for us and our app.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Beejay B.
User

- Always having connectivity issues - Lack of personal data (avg. ticket, charts) - Ability to change the color of the text - Ability to sort via a bullet system not by tags - Need more accurate results when using tags - We need more ability to view...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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