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Compare MyGuide vs KANA Enterprise

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comparison of MyGuide vs. KANA Enterprise
based on data from user reviews. MyGuide rates 4.8/5 stars with 5 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.2
(Based on 11 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.5
(Based on 11 reviews)
Ease of Setup
Ease of SetupNot enough data available
6.8
(Based on 7 reviews)
Ease of Admin
Ease of AdminNot enough data available
7.0
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
7.8
(Based on 8 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
7.0
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
7.1
(Based on 11 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
10.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
90.0%
 
Information Technology and Services
60.0%
Information Technology and Services
18.8%
 
Internet
20.0%
Telecommunications
12.5%
 
Computer Software
20.0%
Retail
12.5%
 
Outsourcing/Offshoring
12.5%
 
Insurance
12.5%
 
Other
0.0%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nilesh T.
Administrator in Information Technology and Services

Easy to understand user interface. I could set it up on my own and create walkthroughs of our product for our customers. I personally like language translation feature the most, it helps in gaining more customers globally. The development team is also very...

G2 Crowd User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Most Helpful Critical Review
Most Helpful Critical Review
Prashant B.
User in Information Technology and Services

As of now, i did not find anything that is objectionable.

G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

 
 No screenshots provided.
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Kate from G2 Crowd

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