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Compare MyGuide vs Kayako

See this

comparison of MyGuide vs. Kayako
based on data from user reviews. MyGuide rates 4.8/5 stars with 5 reviews. Kayako rates 4.1/5 stars with 154 reviews. Each product's score is calculated by real-time data from verified user reviews.

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MyGuide
Kayako
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Add Product
MyGuide
MyGuide
4.8
Based on 5 reviews
Kayako
Kayako
4.1
Based on 154 reviews
Optimized for quick response
 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.2
(Based on 149 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.5
(Based on 147 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.1
(Based on 105 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.2
(Based on 110 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
8.4
(Based on 138 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.6
(Based on 110 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
7.4
(Based on 146 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
54.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
38.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
7.3%
 
Information Technology and Services
60.0%
Information Technology and Services
25.1%
 
Internet
20.0%
Computer Software
17.8%
 
Computer Software
20.0%
Telecommunications
7.3%
 
Internet
5.2%
 
Marketing and Advertising
3.7%
 
Other
0.0%
Other
40.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
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Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

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Kate from G2 Crowd

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