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Compare MyGuide vs LiveAgent

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comparison of MyGuide vs. LiveAgent
based on data from user reviews. MyGuide rates 4.8/5 stars with 5 reviews. LiveAgent rates 4.5/5 stars with 868 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.9
(Based on 802 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
9.0
(Based on 803 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.8
(Based on 527 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.9
(Based on 526 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
9.1
(Based on 760 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.2
(Based on 512 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
9.1
(Based on 791 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
64.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
22.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
13.2%
 
Information Technology and Services
60.0%
Information Technology and Services
13.0%
 
Internet
20.0%
Computer Software
7.7%
 
Computer Software
20.0%
Internet
5.8%
 
Marketing and Advertising
4.5%
 
Retail
4.4%
 
Other
0.0%
Other
64.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

G2 Crowd User in Insurance

I don't like that you have to be logged in it for it to send a chime that someone has a question or needs something. Wish that it could be linked to something else you DO have to be in all day, like outlook or something that it would somehow connect with...

 
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Kate from G2 Crowd

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