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Compare MyGuide vs Oracle Service Cloud (formerly RightNow)

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comparison of MyGuide vs. Oracle Service Cloud (formerly RightNow)
based on data from user reviews. MyGuide rates 4.8/5 stars with 5 reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 60 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.2
(Based on 51 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.0
(Based on 50 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.3
(Based on 36 reviews)
Ease of Admin
Ease of AdminNot enough data available
7.5
(Based on 36 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
7.4
(Based on 46 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
7.4
(Based on 34 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
5.9
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
8.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
57.9%
 
Information Technology and Services
60.0%
Information Technology and Services
20.4%
 
Internet
20.0%
Retail
10.8%
 
Computer Software
20.0%
Financial Services
6.5%
 
Computer Software
6.5%
 
Pharmaceuticals
4.3%
 
Other
0.0%
Other
51.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
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A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

 No downloads provided.
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