Compare MyGuide, Oracle Service Cloud (formerly RightNow), Microsoft Dynamics 365 for Sales (formerly Dynamics CRM), and HubSpot CRM

Pricing

 
Customer Engagement Plan
$115
/month per user
Free HubSpot CRM
$0
 
Dynamics 365 Plan
$210
/month per user
 
Unified Operations Plan
$190
/month per user
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
MyGuide
Free Trial Unavailable
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Customer Engagement Plan
$115/month per user
Dynamics 365 Plan
$210/month per user
Unified Operations Plan
$190/month per user
Free Trial Unavailable
HubSpot CRM
Free HubSpot CRM
$0
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
10.0
8.0
7.9
8.3
Ease of Use
Ease of Use
9.7
7.8
7.3
8.5
Ease of Setup
Ease of SetupNot enough data available
7.0
6.9
8.2
Ease of Admin
Ease of AdminNot enough data available
7.2
7.4
8.5
Quality of Support
Quality of Support
10.0
7.0
7.3
8.5
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
7.1
7.5
8.7
Product Direction (% positive)
Product Direction (% positive)
7.7
5.5
6.1
8.4
Meets Requirements
MyGuide
10.0
Oracle Service Cloud (formerly RightNow)
8.0
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.9
HubSpot CRM
8.3
Ease of Use
MyGuide
9.7
Oracle Service Cloud (formerly RightNow)
7.8
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.3
HubSpot CRM
8.5
Ease of Setup
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.0
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
6.9
HubSpot CRM
8.2
Ease of Admin
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.2
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.4
HubSpot CRM
8.5
Quality of Support
MyGuide
10.0
Oracle Service Cloud (formerly RightNow)
7.0
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.3
HubSpot CRM
8.5
Ease of Doing Business With
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.1
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.5
HubSpot CRM
8.7
Product Direction (% positive)
MyGuide
7.7
Oracle Service Cloud (formerly RightNow)
5.5
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
6.1
HubSpot CRM
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
7.9%
30.4%
65.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
31.7%
40.2%
30.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
60.3%
29.4%
4.0%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
Oracle Service Cloud (formerly RightNow)
Small-Business
7.9%
Mid-Market
31.7%
Enterprise
60.3%
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Small-Business
30.4%
Mid-Market
40.2%
Enterprise
29.4%
HubSpot CRM
Small-Business
65.8%
Mid-Market
30.2%
Enterprise
4.0%

Reviewers' Industry

 
Information Technology and Services
60.0%
Information Technology and Services
19.2%
Information Technology and Services
11.1%
Marketing and Advertising
14.9%
 
Internet
20.0%
Retail
12.1%
Computer Software
6.7%
Computer Software
13.4%
 
Computer Software
20.0%
Computer Software
7.1%
Retail
5.0%
Information Technology and Services
11.8%
 
Financial Services
6.1%
Financial Services
4.1%
Internet
6.0%
 
Pharmaceuticals
4.0%
Marketing and Advertising
4.0%
Financial Services
2.9%
 
Other
0.0%
Other
51.5%
Other
69.1%
Other
50.9%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
19.2%
Retail
12.1%
Computer Software
7.1%
Financial Services
6.1%
Pharmaceuticals
4.0%
Other
51.5%
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Information Technology and Services
11.1%
Computer Software
6.7%
Retail
5.0%
Financial Services
4.1%
Marketing and Advertising
4.0%
Other
69.1%
HubSpot CRM
Marketing and Advertising
14.9%
Computer Software
13.4%
Information Technology and Services
11.8%
Internet
6.0%
Financial Services
2.9%
Other
50.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Nilesh T.
Administrator in Information Technology and Services

Easy to understand user interface. I could set it up on my own and create walkthroughs of our product for our customers. I personally like language translation feature the most, it helps in gaining more customers globally. The development team is also very...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Adam W.
User in Marketing and Advertising

After years of using Salesforce, I welcomed the opportunity to test HubSpot new CRM. Within minutes (and without training) I was able to navigate through the software and get a real feel for the product. Now that I've had more time to play, I feel the best...

Most Helpful Critical Review
Most Helpful Critical Review
vikas s.
User in Computer Software

As of now, I did not found anything major issue in functionality

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

G2 Crowd User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

G2 Crowd User in Events Services

The manner in which you interact with this crm is confusing, and it seems like a giant upsell to Hubspot's other services. During the set up process and when using it, you are bombarded with upgrade suggestions. Further, it also seems like it is solely for...

 
MyGuide
Most Helpful Favorable Review
Nilesh T.
Administrator in Information Technology and Services

Easy to understand user interface. I could set it up on my own and create walkthroughs of our product for our customers. I personally like language translation feature the most, it helps in gaining more customers globally. The development team is also very...

Most Helpful Critical Review
vikas s.
User in Computer Software

As of now, I did not found anything major issue in functionality

Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Most Helpful Favorable Review
Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
G2 Crowd User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

HubSpot CRM
Most Helpful Favorable Review
Adam W.
User in Marketing and Advertising

After years of using Salesforce, I welcomed the opportunity to test HubSpot new CRM. Within minutes (and without training) I was able to navigate through the software and get a real feel for the product. Now that I've had more time to play, I feel the best...

Most Helpful Critical Review
G2 Crowd User in Events Services

The manner in which you interact with this crm is confusing, and it seems like a giant upsell to Hubspot's other services. During the set up process and when using it, you are bombarded with upgrade suggestions. Further, it also seems like it is solely for...

Screenshots

 
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Oracle Service Cloud (formerly RightNow)
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

Videos

 No videos provided

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

No videos provided

Why Pay for a CRM When This One Is Free? HubSpot CRM is everything you need to organize, track, and nurture your leads and customers. Yes, it's 100% free, forever.

MyGuide
No videos provided
Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
No videos provided
HubSpot CRM

Why Pay for a CRM When This One Is Free? HubSpot CRM is everything you need to organize, track, and nurture your leads and customers. Yes, it's 100% free, forever.

Downloads

MyGuide
No downloads provided
Oracle Service Cloud (formerly RightNow)
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
No downloads provided
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