Compare MyGuide, Oracle Service Cloud (formerly RightNow), Microsoft Dynamics 365 for Sales (formerly Dynamics CRM), and SAP CRM

Pricing

 
Customer Engagement Plan
$115 /month per user
 
Dynamics 365 Plan
$210 /month per user
 
Unified Operations Plan
$190 /month per user
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
MyGuide
Free Trial Unavailable
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Customer Engagement Plan
$115/month per user
Dynamics 365 Plan
$210/month per user
Unified Operations Plan
$190/month per user
Free Trial Unavailable
SAP CRM
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
10.0
8.0
7.9
7.7
Ease of Use
Ease of Use
9.7
7.8
7.3
6.1
Ease of Setup
Ease of SetupNot enough data available
7.0
6.9
6.2
Ease of Admin
Ease of AdminNot enough data available
7.2
7.4
6.9
Quality of Support
Quality of Support
10.0
7.0
7.3
7.2
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
7.1
7.5
7.8
Product Direction (% positive)
Product Direction (% positive)
7.7
5.5
6.1
6.1
Meets Requirements
MyGuide
10.0
Oracle Service Cloud (formerly RightNow)
8.0
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.9
SAP CRM
7.7
Ease of Use
MyGuide
9.7
Oracle Service Cloud (formerly RightNow)
7.8
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.3
SAP CRM
6.1
Ease of Setup
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.0
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
6.9
SAP CRM
6.2
Ease of Admin
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.2
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.4
SAP CRM
6.9
Quality of Support
MyGuide
10.0
Oracle Service Cloud (formerly RightNow)
7.0
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.3
SAP CRM
7.2
Ease of Doing Business With
MyGuide
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.1
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.5
SAP CRM
7.8
Product Direction (% positive)
MyGuide
7.7
Oracle Service Cloud (formerly RightNow)
5.5
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
6.1
SAP CRM
6.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
8.3%
30.4%
8.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
33.3%
40.2%
21.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
58.3%
29.4%
69.6%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
Oracle Service Cloud (formerly RightNow)
Small-Business
8.3%
Mid-Market
33.3%
Enterprise
58.3%
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Small-Business
30.4%
Mid-Market
40.2%
Enterprise
29.4%
SAP CRM
Small-Business
8.7%
Mid-Market
21.7%
Enterprise
69.6%

Reviewers' Industry

 
Information Technology and Services
60.0%
Information Technology and Services
19.8%
Information Technology and Services
11.1%
Information Technology and Services
8.8%
 
Internet
20.0%
Retail
12.5%
Computer Software
6.7%
Automotive
7.0%
 
Computer Software
20.0%
Financial Services
6.3%
Retail
5.0%
Medical Devices
4.8%
 
Computer Software
6.3%
Financial Services
4.1%
Consumer Goods
4.8%
 
Pharmaceuticals
4.2%
Marketing and Advertising
4.0%
Computer Software
4.8%
 
Other
0.0%
Other
51.0%
Other
69.1%
Other
69.7%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
19.8%
Retail
12.5%
Financial Services
6.3%
Computer Software
6.3%
Pharmaceuticals
4.2%
Other
51.0%
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Information Technology and Services
11.1%
Computer Software
6.7%
Retail
5.0%
Financial Services
4.1%
Marketing and Advertising
4.0%
Other
69.1%
SAP CRM
Information Technology and Services
8.8%
Automotive
7.0%
Medical Devices
4.8%
Consumer Goods
4.8%
Computer Software
4.8%
Other
69.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Kathleen E.
Executive Sponsor in Consumer Goods

Easy to customize, but that can be dangerous and you fall into the trap of overcustomizing and supporting those customizations. We have done upgrades over the years where we had to rip out our customizations because it was now provided by default. So it's...

Most Helpful Critical Review
Most Helpful Critical Review
vikas s.
User in Computer Software

As of now, I did not found anything major issue in functionality

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

G2 Crowd User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

G2 Crowd User in Computer Software

1) users' interface 2) database sharing with other management tools (MSP) 3) hard to create report templates 4) No training to end users ( or would u like to add some online training?) 5) service--

 
MyGuide
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Most Helpful Critical Review
vikas s.
User in Computer Software

As of now, I did not found anything major issue in functionality

Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Most Helpful Favorable Review
Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
G2 Crowd User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

SAP CRM
Most Helpful Favorable Review
Kathleen E.
Executive Sponsor in Consumer Goods

Easy to customize, but that can be dangerous and you fall into the trap of overcustomizing and supporting those customizations. We have done upgrades over the years where we had to rip out our customizations because it was now provided by default. So it's...

Most Helpful Critical Review
G2 Crowd User in Computer Software

1) users' interface 2) database sharing with other management tools (MSP) 3) hard to create report templates 4) No training to end users ( or would u like to add some online training?) 5) service--

Screenshots

 
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Oracle Service Cloud (formerly RightNow)
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

Videos

 No videos provided

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

No videos providedNo videos provided
MyGuide
No videos provided
Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
No videos provided
SAP CRM
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
MyGuide
No downloads provided
Oracle Service Cloud (formerly RightNow)
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
No downloads provided
SAP CRM
No downloads provided
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