Compare MyGuide, Oracle Service Cloud (formerly RightNow), and Oracle CRM On Demand

Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.2
(Based on 51 reviews)
7.3
(Based on 41 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.0
(Based on 50 reviews)
7.0
(Based on 41 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
7.3
(Based on 36 reviews)
6.8
(Based on 22 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
7.5
(Based on 36 reviews)
7.1
(Based on 24 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
7.4
(Based on 46 reviews)
6.7
(Based on 38 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
7.4
(Based on 34 reviews)
7.1
(Based on 21 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
5.9
(Based on 49 reviews)
4.5
(Based on 40 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
8.8%
4.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
33.3%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
57.9%
59.5%
 
Information Technology and Services
60.0%
Information Technology and Services
20.4%
Information Technology and Services
12.2%
 
Internet
20.0%
Retail
10.8%
Computer Software
12.2%
 
Computer Software
20.0%
Financial Services
6.5%
Management Consulting
6.1%
 
Computer Software
6.5%
Higher Education
6.1%
 
Pharmaceuticals
4.3%
Computer & Network Security
6.1%
 
Other
0.0%
Other
51.6%
Other
57.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Mary H.
Administrator in Building Materials

Ease of customization in most areas, intergration with outside websites is pretty easy to configure, reporting module is pretty easy to use as far as pointing and clicking to select fields needed. Easy to set up different access for different roles and I...

Most Helpful Critical Review
Most Helpful Critical Review
Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Kevin D.
Administrator in Computer Software

UI is old and crusty. Salesforce.com is setting the bar and OCRMOD is not rising up to the competition. Fixed number of custom objects over inflates their value. No place to load any kind of script (outside of direct javascript injections) to accomplish...

 
 No videos provided.

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

No videos provided.
 No downloads provided.No downloads provided.
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