Compare MyGuide, Oracle Service Cloud (formerly RightNow), and Oracle Engagement Cloud (formerly Oracle Sales Cloud)

 
Professional Edition
$65 / month per user
 
Standard Edition
$100 / month per user
 
Enterprise Edition
$200 / month per user
 
Premium Edition
$300 / month per user
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.2
(Based on 51 reviews)
7.6
(Based on 41 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.0
(Based on 50 reviews)
8.1
(Based on 41 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
7.3
(Based on 36 reviews)
6.9
(Based on 24 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
7.5
(Based on 36 reviews)
7.3
(Based on 24 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
7.4
(Based on 46 reviews)
7.3
(Based on 38 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
7.4
(Based on 34 reviews)
7.2
(Based on 21 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
5.9
(Based on 49 reviews)
8.2
(Based on 40 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
8.8%
14.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
33.3%
27.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
57.9%
57.4%
 
Information Technology and Services
60.0%
Information Technology and Services
20.4%
Information Technology and Services
26.8%
 
Internet
20.0%
Retail
10.8%
Computer Software
16.9%
 
Computer Software
20.0%
Financial Services
6.5%
Management Consulting
7.0%
 
Computer Software
6.5%
Insurance
5.6%
 
Pharmaceuticals
4.3%
Medical Devices
4.2%
 
Other
0.0%
Other
51.6%
Other
39.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

G2 Crowd User in Animation

Fusion offers apps for every part of your business: finance, sales, product managers. There is a high level of design and it's very intuitive.

Most Helpful Critical Review
Most Helpful Critical Review
Bhushan D.
User in Information Technology and Services

At this moment, I don't have any major issues, because I just used its image step feature.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

G2 Crowd User in Information Technology and Services

Where to start.... 1) Many of the out of the box features and components are shown as if they are available when in reality they are just placeholders for future releases. For example, Territory Managemenr and Quota, Product Management components to...

 
 No videos provided.

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Oracle Sales Cloud - Modern Sales in the Cloud. Imagine a modern sales organization. Collaborative, productive, even on-the-go. Where decisions are insight-driven and pipelines are packed.

Ask MyGuide a QuestionContact MyGuideAsk Oracle a QuestionContact Oracle
Kate from G2 Crowd

Need help?

I can help.