Compare MyGuide, Oracle Service Cloud (formerly RightNow), and Salesforce CRM

 
Salesforce Essentials
$25 /user/month*
 
Lightning Professional
$75 /user/month*
 
Lightning Enterprise
$150 /user/month*
 
Lightning Unlimited
$300 /user/month*
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.2
(Based on 51 reviews)
8.7
(Based on 6,778 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.0
(Based on 50 reviews)
8.0
(Based on 6,810 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
7.3
(Based on 36 reviews)
7.4
(Based on 1,974 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
7.5
(Based on 36 reviews)
7.8
(Based on 2,001 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
7.4
(Based on 46 reviews)
8.0
(Based on 5,757 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
7.4
(Based on 34 reviews)
8.1
(Based on 1,944 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
5.9
(Based on 49 reviews)
8.1
(Based on 6,718 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
8.8%
25.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
33.3%
45.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
57.9%
29.6%
 
Information Technology and Services
60.0%
Information Technology and Services
20.4%
Computer Software
17.0%
 
Internet
20.0%
Retail
10.8%
Information Technology and Services
10.8%
 
Computer Software
20.0%
Financial Services
6.5%
Internet
7.9%
 
Computer Software
6.5%
Marketing and Advertising
6.9%
 
Pharmaceuticals
4.3%
Financial Services
4.5%
 
Other
0.0%
Other
51.6%
Other
52.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
vikas s.
User in Computer Software

I like the inline step functionality most. It help us to perform activities step by step. I used the tours set by our admin and I was able to understand functionality very quickly. I would recommend this software for setting up on-boarding tours.

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Benjamin D.
Executive Sponsor in Internet

Salesforce is an incredibly powerful, rich, and functional CRM application. It is a good fit for SMB to large enterprise. It is very easy to administer, but has the power to do very complex workflow and analytics when/if needed.

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Cristi H.
Administrator in Marketing and Advertising

The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...

 
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A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Intro to Salesforce for Small Business

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