Compare MyGuide, Oracle Service Cloud (formerly RightNow), and ServiceNow

Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.2
(Based on 51 reviews)
8.5
(Based on 501 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.0
(Based on 50 reviews)
7.7
(Based on 501 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
7.3
(Based on 36 reviews)
7.5
(Based on 145 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
7.5
(Based on 36 reviews)
8.0
(Based on 147 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
7.4
(Based on 46 reviews)
8.1
(Based on 401 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
7.4
(Based on 34 reviews)
8.3
(Based on 144 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
5.9
(Based on 49 reviews)
8.0
(Based on 494 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
8.8%
3.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
33.3%
17.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
57.9%
79.2%
 
Information Technology and Services
60.0%
Information Technology and Services
20.4%
Information Technology and Services
27.4%
 
Internet
20.0%
Retail
10.8%
Higher Education
7.7%
 
Computer Software
20.0%
Financial Services
6.5%
Hospital & Health Care
7.4%
 
Computer Software
6.5%
Computer Software
6.7%
 
Pharmaceuticals
4.3%
Financial Services
5.8%
 
Other
0.0%
Other
51.6%
Other
44.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Most Helpful Critical Review
Bhushan D.
User in Information Technology and Services

At this moment, I don't have any major issues, because I just used its image step feature.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

 
 No videos provided.

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

No videos provided.
 No downloads provided.No downloads provided.
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