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Compare MyGuide vs Salesforce Knowledge

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comparison of MyGuide vs. Salesforce Knowledge
based on data from user reviews. MyGuide rates 4.8/5 stars with 5 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.9
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.3
(Based on 7 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.8
(Based on 6 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.0
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.5
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
8.7
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
45.5%
 
Information Technology and Services
60.0%
Internet
22.2%
 
Internet
20.0%
Computer Software
22.2%
 
Computer Software
20.0%
Insurance
11.1%
 
Hospital & Health Care
11.1%
 
Textiles
5.6%
 
Other
0.0%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

G2 Crowd User in E-Learning

Ability to prepare Articles and import to Salesforce Knowledge

Most Helpful Critical Review
Most Helpful Critical Review
Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
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