Compare MyGuide vs Salesforce Service Cloud

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comparison of MyGuide vs. Salesforce Service Cloud
based on data from user reviews. MyGuide rates 4.8/5 stars with 5 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,475 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.6
(Based on 1,321 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.2
(Based on 1,323 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.7
(Based on 580 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.1
(Based on 585 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
8.2
(Based on 1,164 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.5
(Based on 570 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
8.0
(Based on 1,303 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
25.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
40.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
34.0%
 
Information Technology and Services
60.0%
Information Technology and Services
14.6%
 
Internet
20.0%
Computer Software
14.6%
 
Computer Software
20.0%
Internet
8.2%
 
Hospital & Health Care
3.6%
 
Financial Services
3.4%
 
Other
0.0%
Other
55.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
vikas s.
User in Computer Software

As of now, I did not found anything major issue in functionality

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

 
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