Compare MyGuide, Solvvy, and Zendesk Support

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
9.0
(Based on 20 reviews)
8.8
(Based on 1,271 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
9.3
(Based on 20 reviews)
8.7
(Based on 1,275 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
9.1
(Based on 19 reviews)
8.3
(Based on 602 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
9.3
(Based on 20 reviews)
8.4
(Based on 625 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
9.5
(Based on 20 reviews)
8.5
(Based on 1,084 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
9.7
(Based on 20 reviews)
8.6
(Based on 587 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
10.0
(Based on 20 reviews)
7.8
(Based on 1,263 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
15.8%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
84.2%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
0.0%
16.2%
 
Information Technology and Services
60.0%
Internet
31.3%
Computer Software
18.1%
 
Internet
20.0%
Computer Software
28.1%
Information Technology and Services
15.2%
 
Computer Software
20.0%
Retail
15.6%
Internet
10.6%
 
Consumer Electronics
6.3%
Marketing and Advertising
5.0%
 
Computer Networking
6.3%
Telecommunications
3.3%
 
Other
0.0%
Other
12.5%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nilesh T.
Administrator in Information Technology and Services

Easy to understand user interface. I could set it up on my own and create walkthroughs of our product for our customers. I personally like language translation feature the most, it helps in gaining more customers globally. The development team is also very...

G2 Crowd User in Computer Software

Solvvy is a tool that uses my existing help center content to serve answers to users, before a ticket is created. It gets answers to my users faster, and frees up my team to handle more involved and technical inquiries. Solvvy also gets smarter the more...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Prashant B.
User in Information Technology and Services

As of now, i did not find anything that is objectionable.

Bryan C.
Administrator

While the product is very efficient for our needs, we understand that the company is still young and has room for improvement. One of the items we've discussed with Solvvy that we would like to see is the capability for Solvvy to generate automated messages...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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