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Compare MyGuide vs TeamSupport

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comparison of MyGuide vs. TeamSupport
based on data from user reviews. MyGuide rates 4.8/5 stars with 5 reviews. TeamSupport rates 4.3/5 stars with 488 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.7
(Based on 475 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.8
(Based on 476 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.5
(Based on 221 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.8
(Based on 223 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
9.0
(Based on 431 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.3
(Based on 228 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
9.1
(Based on 477 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
41.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
47.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
10.5%
 
Information Technology and Services
60.0%
Computer Software
27.7%
 
Internet
20.0%
Information Technology and Services
21.0%
 
Computer Software
20.0%
Internet
5.8%
 
Financial Services
4.7%
 
Hospitality
3.7%
 
Other
0.0%
Other
37.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Bhushan D.
User in Information Technology and Services

At this moment, I don't have any major issues, because I just used its image step feature.

G2 Crowd User in Computer Software

There is a bug where if your browser screen size isn't at 100% all the comments under a ticket do not load. That is frustrating because I keep my browser screen size at 90%! Another that bothers me is its slow to respond sometimes, an example would be if i...

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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