Compare MyGuide, TeamSupport, and Freshdesk

Pricing

 
Support Desk
$50
/ agent / month billed annually
Sprout
Free
for UNLIMITED agents
 
Enterprise
$65
/ agent / month billed annually
Blossom
$19
/ agent / month billed annually
 
Private Cloud
Custom
Contact Us for Pricing
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
MyGuide
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
10.0
8.6
8.5
Ease of Use
Ease of Use
9.7
8.6
8.8
Ease of Setup
Ease of SetupNot enough data available
8.3
8.5
Ease of Admin
Ease of AdminNot enough data available
8.7
8.7
Quality of Support
Quality of Support
10.0
8.8
8.9
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.2
8.8
Product Direction (% positive)
Product Direction (% positive)
7.7
9.0
8.6
Meets Requirements
MyGuide
10.0
TeamSupport
8.6
Freshdesk
8.5
Ease of Use
MyGuide
9.7
TeamSupport
8.6
Freshdesk
8.8
Ease of Setup
MyGuide
Not enough data available
TeamSupport
8.3
Freshdesk
8.5
Ease of Admin
MyGuide
Not enough data available
TeamSupport
8.7
Freshdesk
8.7
Quality of Support
MyGuide
10.0
TeamSupport
8.8
Freshdesk
8.9
Ease of Doing Business With
MyGuide
Not enough data available
TeamSupport
9.2
Freshdesk
8.8
Product Direction (% positive)
MyGuide
7.7
TeamSupport
9.0
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
MyGuide
Not enough data available
TeamSupport
8.2
Freshdesk
8.7
Searchable Articles
MyGuide
Not enough data available
TeamSupport
8.3
Freshdesk
8.6
Community Forums
MyGuide
Not enough data available
TeamSupport
7.9
Freshdesk
8.4
Interactive FAQs & Forums
MyGuide
Not enough data available
TeamSupport
8.3
Freshdesk
8.5
Interaction
Web Portals
MyGuide
Not enough data available
TeamSupport
8.7
Freshdesk
7.2
Forum to Reponse
MyGuide
Not enough data available
TeamSupport
8.4
Freshdesk
8.5
Tickets and Tagging
MyGuide
Not enough data available
TeamSupport
8.8
Freshdesk
8.8
Live Chat
MyGuide
Not enough data available
TeamSupport
8.4
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
41.1%
53.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
47.6%
36.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
11.3%
10.7%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%
Freshdesk
Small-Business
53.1%
Mid-Market
36.1%
Enterprise
10.7%

Reviewers' Industry

 
Information Technology and Services
60.0%
Computer Software
27.2%
Information Technology and Services
20.4%
 
Internet
20.0%
Information Technology and Services
21.0%
Computer Software
14.0%
 
Computer Software
20.0%
Internet
5.7%
Internet
5.9%
 
Financial Services
4.4%
Education Management
3.7%
 
Hospitality
3.6%
E-Learning
3.4%
 
Other
0.0%
Other
38.1%
Other
52.6%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Nilesh T.
Administrator in Information Technology and Services

Easy to understand user interface. I could set it up on my own and create walkthroughs of our product for our customers. I personally like language translation feature the most, it helps in gaining more customers globally. The development team is also very...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Bhushan D.
User in Information Technology and Services

At this moment, I don't have any major issues, because I just used its image step feature.

Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
MyGuide
Most Helpful Favorable Review
Nilesh T.
Administrator in Information Technology and Services

Easy to understand user interface. I could set it up on my own and create walkthroughs of our product for our customers. I personally like language translation feature the most, it helps in gaining more customers globally. The development team is also very...

Most Helpful Critical Review
Bhushan D.
User in Information Technology and Services

At this moment, I don't have any major issues, because I just used its image step feature.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

MyGuide
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Freshdesk
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