Want to see who topped the 2019 Best Software Awards?

Compare MyGuide, TeamSupport, and Freshdesk

 
Support Desk
$50 / agent / month billed annually
Sprout
Free for UNLIMITED agents
 
Enterprise
$65 / agent / month billed annually
Blossom
$19 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.7
(Based on 479 reviews)
8.6
(Based on 1,778 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.8
(Based on 480 reviews)
8.9
(Based on 1,788 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
8.5
(Based on 223 reviews)
8.7
(Based on 1,303 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
8.8
(Based on 225 reviews)
8.8
(Based on 1,336 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
9.0
(Based on 434 reviews)
9.0
(Based on 1,725 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
9.3
(Based on 230 reviews)
9.0
(Based on 1,270 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
9.1
(Based on 481 reviews)
8.8
(Based on 1,773 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
41.5%
54.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
47.3%
35.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
11.2%
10.3%
 
Information Technology and Services
60.0%
Computer Software
27.6%
Information Technology and Services
20.7%
 
Internet
20.0%
Information Technology and Services
20.7%
Computer Software
14.3%
 
Computer Software
20.0%
Internet
5.7%
Internet
6.0%
 
Financial Services
4.6%
Education Management
3.7%
 
Hospitality
3.7%
E-Learning
3.4%
 
Other
0.0%
Other
37.6%
Other
51.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
vikas s.
User in Computer Software

I like the inline step functionality most. It help us to perform activities step by step. I used the tours set by our admin and I was able to understand functionality very quickly. I would recommend this software for setting up on-boarding tours.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Zuzana B.
User in Information Technology and Services

The design (it's so 90s), user experience, the way the reports work. I still haven't found out how to track customers' satisfaction - is there such a feature.

Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

 
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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