Want to see who topped the 2019 Best Software Awards?

Compare MyGuide, TeamSupport, and HappyFox

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MyGuide
TeamSupport
HappyFox
Optimized for quick response
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MyGuide
MyGuide
4.8
Based on 5 reviews
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TeamSupport
TeamSupport
4.3
Based on 496 reviews
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
 
Support Desk
$50 / agent / month billed annually
Mighty
$29 per staff / month
 
Enterprise
$65 / agent / month billed annually
Fantastic
$49 per staff / month
 
Private Cloud
Custom Contact Us for Pricing
Enterprise
$69 per staff / month
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.7
(Based on 480 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.8
(Based on 481 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
8.5
(Based on 224 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
8.8
(Based on 226 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
9.0
(Based on 435 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
9.3
(Based on 231 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
9.1
(Based on 482 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
41.6%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
47.3%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
11.2%
15.5%
 
Information Technology and Services
60.0%
Computer Software
27.7%
Information Technology and Services
14.1%
 
Internet
20.0%
Information Technology and Services
20.7%
Computer Software
12.2%
 
Computer Software
20.0%
Internet
5.7%
Higher Education
6.4%
 
Financial Services
4.6%
Real Estate
3.8%
 
Hospitality
3.7%
Education Management
3.8%
 
Other
0.0%
Other
37.6%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

Gergana A.
Administrator

1. We get logged out with a message "Session Expired" all the time. It is very annoying. It would log us out even after trying to submit a reply to a ticket. 2. Integrations aren't made easy to accomplish 3. There are no ways to customize a customer hub...

G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

 
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided.
 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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