Compare MyGuide, TeamSupport, and HappyFox

Pricing

 
Support Desk
$50 / agent / month billed annually
Mighty
$29 per staff / month
 
Enterprise
$65 / agent / month billed annually
Fantastic
$49 per staff / month
 
Private Cloud
Custom Contact Us for Pricing
Enterprise
$69 per staff / month
 
Enterprise Plus
$89 per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
MyGuide
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
10.0
8.6
8.9
Ease of Use
Ease of Use
9.7
8.6
9.3
Ease of Setup
Ease of SetupNot enough data available
8.3
8.9
Ease of Admin
Ease of AdminNot enough data available
8.7
9.1
Quality of Support
Quality of Support
10.0
8.8
9.2
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.2
9.3
Product Direction (% positive)
Product Direction (% positive)
7.7
9.0
9.3
Meets Requirements
MyGuide
10.0
TeamSupport
8.6
HappyFox
8.9
Ease of Use
MyGuide
9.7
TeamSupport
8.6
HappyFox
9.3
Ease of Setup
MyGuide
Not enough data available
TeamSupport
8.3
HappyFox
8.9
Ease of Admin
MyGuide
Not enough data available
TeamSupport
8.7
HappyFox
9.1
Quality of Support
MyGuide
10.0
TeamSupport
8.8
HappyFox
9.2
Ease of Doing Business With
MyGuide
Not enough data available
TeamSupport
9.2
HappyFox
9.3
Product Direction (% positive)
MyGuide
7.7
TeamSupport
9.0
HappyFox
9.3

Features

Knowledge Share
Knowledge Base
MyGuide
Not enough data available
TeamSupport
8.2
HappyFox
8.5
Searchable Articles
MyGuide
Not enough data available
TeamSupport
8.3
HappyFox
8.8
Community Forums
MyGuide
Not enough data available
TeamSupport
7.9
HappyFox
Not enough data available
Interactive FAQs & Forums
MyGuide
Not enough data available
TeamSupport
8.3
HappyFox
Not enough data available
Interaction
Web Portals
MyGuide
Not enough data available
TeamSupport
8.7
HappyFox
7.2
Forum to Reponse
MyGuide
Not enough data available
TeamSupport
8.4
HappyFox
8.1
Tickets and Tagging
MyGuide
Not enough data available
TeamSupport
8.8
HappyFox
9.3
Live Chat
MyGuide
Not enough data available
TeamSupport
8.4
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
41.1%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
47.6%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
11.3%
15.5%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Information Technology and Services
60.0%
Computer Software
27.2%
Information Technology and Services
14.1%
 
Internet
20.0%
Information Technology and Services
21.0%
Computer Software
12.2%
 
Computer Software
20.0%
Internet
5.7%
Higher Education
6.4%
 
Financial Services
4.4%
Real Estate
3.8%
 
Hospitality
3.6%
Education Management
3.8%
 
Other
0.0%
Other
38.1%
Other
59.6%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
vikas s.
User in Computer Software

As of now, I did not found anything major issue in functionality

G2 Crowd User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
MyGuide
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Most Helpful Critical Review
vikas s.
User in Computer Software

As of now, I did not found anything major issue in functionality

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 Crowd User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
MyGuide
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

HappyFox
No videos provided

Downloads

MyGuide
No downloads provided
HappyFox
No downloads provided
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