Want to see who topped the 2019 Best Software Awards?

Compare MyGuide, TeamSupport, and Kayako

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MyGuide
TeamSupport
Kayako
Optimized for quick response
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MyGuide
MyGuide
4.8
Based on 5 reviews
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TeamSupport
TeamSupport
4.3
Based on 496 reviews
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Kayako
Kayako
4.1
Based on 169 reviews
Optimized for quick response
 
Support Desk
$50 / agent / month billed annually
Inbox
$15 /agent/month
 
Enterprise
$65 / agent / month billed annually
Growth
$30 /agent/month
 
Private Cloud
Custom Contact Us for Pricing
Scale
$60 /agent/month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.7
(Based on 480 reviews)
8.3
(Based on 162 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.8
(Based on 481 reviews)
8.6
(Based on 160 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
8.5
(Based on 224 reviews)
8.2
(Based on 116 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
8.8
(Based on 226 reviews)
8.3
(Based on 121 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
9.0
(Based on 435 reviews)
8.4
(Based on 150 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
9.3
(Based on 231 reviews)
8.6
(Based on 121 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
9.1
(Based on 482 reviews)
7.4
(Based on 159 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
41.6%
57.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
47.3%
35.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
11.2%
6.7%
 
Information Technology and Services
60.0%
Computer Software
27.7%
Information Technology and Services
23.8%
 
Internet
20.0%
Information Technology and Services
20.7%
Computer Software
17.5%
 
Computer Software
20.0%
Internet
5.7%
Telecommunications
6.8%
 
Financial Services
4.6%
Internet
5.3%
 
Hospitality
3.7%
Marketing and Advertising
3.9%
 
Other
0.0%
Other
37.6%
Other
42.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
Most Helpful Critical Review
Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

G2 Crowd User in Information Technology and Services

Many features are good to a certain point but if you try to do anything a bit more sophisticated (ticket automation, more complex reports) it cannot be done within the tool

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Ask MyGuide a QuestionContact MyGuideAsk Kayako a QuestionContact Kayako
Kate from G2 Crowd

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