Compare MyGuide, TeamSupport, and Kayako

Pricing

 
Support Desk
$50 / agent / month billed annually
Inbox
$15 /agent/month
 
Enterprise
$65 / agent / month billed annually
Growth
$30 /agent/month
 
Private Cloud
Custom Contact Us for Pricing
Scale
$60 /agent/month
 
Free Trial Unavailable
Free Trial
Free Trial
MyGuide
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
10.0
8.6
8.1
Ease of Use
Ease of Use
9.7
8.6
8.4
Ease of Setup
Ease of SetupNot enough data available
8.3
8.0
Ease of Admin
Ease of AdminNot enough data available
8.7
8.1
Quality of Support
Quality of Support
10.0
8.8
8.2
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.2
8.4
Product Direction (% positive)
Product Direction (% positive)
7.7
9.0
7.1
Meets Requirements
MyGuide
10.0
TeamSupport
8.6
Kayako
8.1
Ease of Use
MyGuide
9.7
TeamSupport
8.6
Kayako
8.4
Ease of Setup
MyGuide
Not enough data available
TeamSupport
8.3
Kayako
8.0
Ease of Admin
MyGuide
Not enough data available
TeamSupport
8.7
Kayako
8.1
Quality of Support
MyGuide
10.0
TeamSupport
8.8
Kayako
8.2
Ease of Doing Business With
MyGuide
Not enough data available
TeamSupport
9.2
Kayako
8.4
Product Direction (% positive)
MyGuide
7.7
TeamSupport
9.0
Kayako
7.1

Features

Knowledge Share
Knowledge Base
MyGuide
Not enough data available
TeamSupport
8.2
Kayako
8.9
Searchable Articles
MyGuide
Not enough data available
TeamSupport
8.3
Kayako
9.2
Community Forums
MyGuide
Not enough data available
TeamSupport
7.9
Kayako
8.6
Interactive FAQs & Forums
MyGuide
Not enough data available
TeamSupport
8.3
Kayako
8.5
Interaction
Web Portals
MyGuide
Not enough data available
TeamSupport
8.7
Kayako
9.0
Forum to Reponse
MyGuide
Not enough data available
TeamSupport
8.4
Kayako
8.0
Tickets and Tagging
MyGuide
Not enough data available
TeamSupport
8.8
Kayako
9.3
Live Chat
MyGuide
Not enough data available
TeamSupport
8.4
Kayako
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
41.1%
56.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
47.6%
35.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
11.3%
7.8%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%

Reviewers' Industry

 
Information Technology and Services
60.0%
Computer Software
27.2%
Information Technology and Services
23.6%
 
Internet
20.0%
Information Technology and Services
21.0%
Computer Software
17.3%
 
Computer Software
20.0%
Internet
5.7%
Telecommunications
7.2%
 
Financial Services
4.4%
Internet
5.3%
 
Hospitality
3.6%
Marketing and Advertising
3.8%
 
Other
0.0%
Other
38.1%
Other
42.8%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
vikas s.
User in Computer Software

As of now, I did not found anything major issue in functionality

G2 Crowd User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
MyGuide
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Most Helpful Critical Review
vikas s.
User in Computer Software

As of now, I did not found anything major issue in functionality

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 Crowd User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

MyGuide
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Ask MyGuide a QuestionContact MyGuideAsk Kayako a QuestionContact Kayako