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Compare MyGuide, TeamSupport, and LiveAgent

 
Support Desk
$50 / agent / month billed annually
All-inclusive
$39/month User Seat
 
Enterprise
$65 / agent / month billed annually
Ticket+Chat
$29/month User Seat
 
Private Cloud
Custom Contact Us for Pricing
Ticket
$9/month User Seat
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.7
(Based on 479 reviews)
8.9
(Based on 798 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.8
(Based on 480 reviews)
9.0
(Based on 799 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
8.5
(Based on 223 reviews)
8.8
(Based on 525 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
8.8
(Based on 225 reviews)
8.9
(Based on 524 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
9.0
(Based on 434 reviews)
9.1
(Based on 756 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
9.3
(Based on 230 reviews)
9.2
(Based on 510 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
9.1
(Based on 481 reviews)
9.1
(Based on 787 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
41.5%
64.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
47.3%
22.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
11.2%
13.1%
 
Information Technology and Services
60.0%
Computer Software
27.6%
Information Technology and Services
12.9%
 
Internet
20.0%
Information Technology and Services
20.7%
Computer Software
7.8%
 
Computer Software
20.0%
Internet
5.7%
Internet
5.8%
 
Financial Services
4.6%
Marketing and Advertising
4.6%
 
Hospitality
3.7%
Retail
4.3%
 
Other
0.0%
Other
37.6%
Other
64.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
vikas s.
User in Computer Software

I like the inline step functionality most. It help us to perform activities step by step. I used the tours set by our admin and I was able to understand functionality very quickly. I would recommend this software for setting up on-boarding tours.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Zuzana B.
User in Information Technology and Services

The design (it's so 90s), user experience, the way the reports work. I still haven't found out how to track customers' satisfaction - is there such a feature.

G2 Crowd User in Hospital & Health Care

I can’t tirn it off and walk away from work! No vacation without uninstalling the app practically

 
 No videos provided.

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Kate from G2 Crowd

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