Want to see who topped the 2019 Best Software Awards?

Compare MyGuide, TeamSupport, and Zendesk Support

 
Support Desk
$50 / agent / month billed annually
Essential
$5 /month
 
Enterprise
$65 / agent / month billed annually
Team
$19 /month
 
Private Cloud
Custom Contact Us for Pricing
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.7
(Based on 480 reviews)
8.7
(Based on 1,219 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.8
(Based on 481 reviews)
8.7
(Based on 1,223 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
8.5
(Based on 224 reviews)
8.3
(Based on 584 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
8.8
(Based on 226 reviews)
8.4
(Based on 607 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
9.0
(Based on 435 reviews)
8.5
(Based on 1,035 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
9.3
(Based on 231 reviews)
8.6
(Based on 570 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
9.1
(Based on 482 reviews)
7.8
(Based on 1,211 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
41.6%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
47.3%
45.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
11.2%
16.2%
 
Information Technology and Services
60.0%
Computer Software
27.7%
Computer Software
18.3%
 
Internet
20.0%
Information Technology and Services
20.7%
Information Technology and Services
15.1%
 
Computer Software
20.0%
Internet
5.7%
Internet
10.7%
 
Financial Services
4.6%
Marketing and Advertising
5.1%
 
Hospitality
3.7%
Telecommunications
3.3%
 
Other
0.0%
Other
37.6%
Other
47.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

G2 Crowd User in Internet

There are some things about the UI that are not as intuitive as they could be. For instance, when you want to comment on a ticket you select the "public action" or "private action" button.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided.
 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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