Compare MyGuide, Teamwork Desk, and Freshdesk

 
Starter
$7 per agent, per month (billed annually)
Sprout
Free for UNLIMITED agents
 
Plus
$13 per agent, per month (billed annually)
Blossom
$19 / agent / month billed annually
 
Pro
$25 per agent, per month (billed annually)
Garden
$35 / agent / month billed annually
 
Enterprise
Contact Us Billed annually
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
9.0
(Based on 28 reviews)
8.6
(Based on 1,867 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.8
(Based on 30 reviews)
8.9
(Based on 1,877 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
8.9
(Based on 16 reviews)
8.7
(Based on 1,346 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
9.0
(Based on 15 reviews)
8.8
(Based on 1,380 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
9.1
(Based on 27 reviews)
9.0
(Based on 1,812 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
9.0
(Based on 15 reviews)
9.0
(Based on 1,314 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
9.3
(Based on 30 reviews)
8.8
(Based on 1,862 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
79.4%
53.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
17.6%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
2.9%
10.7%
 
Information Technology and Services
60.0%
Marketing and Advertising
23.9%
Information Technology and Services
20.5%
 
Internet
20.0%
Information Technology and Services
19.6%
Computer Software
14.1%
 
Computer Software
20.0%
Computer Software
8.7%
Internet
6.0%
 
Logistics and Supply Chain
6.5%
Education Management
3.7%
 
Internet
6.5%
E-Learning
3.5%
 
Other
0.0%
Other
34.8%
Other
52.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
vikas s.
User in Computer Software

I like the inline step functionality most. It help us to perform activities step by step. I used the tours set by our admin and I was able to understand functionality very quickly. I would recommend this software for setting up on-boarding tours.

G2 Crowd User in Government Administration

It's easy to use with multiple employees. Keeps everyone on task. Very user friendly and is always adding extras, like their new teamwork desk chat.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
 No videos provided.No videos provided.
 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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