Compare MyGuide, Teamwork Desk, and Zendesk Support

 
Starter
$7 per agent, per month (billed annually)
Essential
$5 /month
 
Plus
$13 per agent, per month (billed annually)
Team
$19 /month
 
Pro
$25 per agent, per month (billed annually)
Professional
$49 /month
 
Enterprise
Contact Us Billed annually
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
9.0
(Based on 28 reviews)
8.8
(Based on 1,271 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.8
(Based on 30 reviews)
8.7
(Based on 1,275 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
8.9
(Based on 16 reviews)
8.3
(Based on 602 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
9.0
(Based on 15 reviews)
8.4
(Based on 625 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
9.1
(Based on 27 reviews)
8.5
(Based on 1,084 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
9.0
(Based on 15 reviews)
8.6
(Based on 587 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
9.3
(Based on 30 reviews)
7.8
(Based on 1,263 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
79.4%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
17.6%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
2.9%
16.3%
 
Information Technology and Services
60.0%
Marketing and Advertising
23.9%
Computer Software
18.1%
 
Internet
20.0%
Information Technology and Services
19.6%
Information Technology and Services
15.1%
 
Computer Software
20.0%
Computer Software
8.7%
Internet
10.6%
 
Logistics and Supply Chain
6.5%
Marketing and Advertising
5.0%
 
Internet
6.5%
Telecommunications
3.3%
 
Other
0.0%
Other
34.8%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nilesh T.
Administrator in Information Technology and Services

Easy to understand user interface. I could set it up on my own and create walkthroughs of our product for our customers. I personally like language translation feature the most, it helps in gaining more customers globally. The development team is also very...

G2 Crowd User

Teamwork has bought clarity to our support desk, both in terms of individual performance tracking and overall response time improvement

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Prashant B.
User in Information Technology and Services

As of now, i did not find anything that is objectionable.

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Ask MyGuide a QuestionContact MyGuideAsk Teamwork Desk a QuestionContact Teamwork DeskRequest More InformationRequest More Information
Kate from G2 Crowd

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