Compare MyGuide, Teamwork Desk, Zendesk Support, and Freshdesk

Pricing

 
Starter
$7
per agent, per month (billed annually)
Essential
$5
/month
Sprout
Free
for UNLIMITED agents
 
Plus
$13
per agent, per month (billed annually)
Team
$19
/month
Blossom
$19
/ agent / month billed annually
 
Pro
$25
per agent, per month (billed annually)
Professional
$49
/month
Garden
$35
/ agent / month billed annually
 
Enterprise
Contact Us
Billed annually
Enterprise
$99
/month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
MyGuide
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
10.0
8.9
8.6
8.5
Ease of Use
Ease of Use
9.7
8.6
8.6
8.8
Ease of Setup
Ease of SetupNot enough data available
8.6
8.2
8.5
Ease of Admin
Ease of AdminNot enough data available
8.9
8.3
8.7
Quality of Support
Quality of Support
10.0
8.9
8.4
8.9
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.9
8.4
8.8
Product Direction (% positive)
Product Direction (% positive)
7.7
9.2
7.6
8.6
Meets Requirements
MyGuide
10.0
Teamwork Desk
8.9
Zendesk Support
8.6
Freshdesk
8.5
Ease of Use
MyGuide
9.7
Teamwork Desk
8.6
Zendesk Support
8.6
Freshdesk
8.8
Ease of Setup
MyGuide
Not enough data available
Teamwork Desk
8.6
Zendesk Support
8.2
Freshdesk
8.5
Ease of Admin
MyGuide
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.3
Freshdesk
8.7
Quality of Support
MyGuide
10.0
Teamwork Desk
8.9
Zendesk Support
8.4
Freshdesk
8.9
Ease of Doing Business With
MyGuide
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.4
Freshdesk
8.8
Product Direction (% positive)
MyGuide
7.7
Teamwork Desk
9.2
Zendesk Support
7.6
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
MyGuide
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.6
Freshdesk
8.7
Searchable Articles
MyGuide
Not enough data available
Teamwork Desk
8.7
Zendesk Support
8.6
Freshdesk
8.6
Community Forums
MyGuide
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.2
Freshdesk
8.4
Interactive FAQs & Forums
MyGuide
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.2
Freshdesk
8.5
Interaction
Web Portals
MyGuide
Not enough data available
Teamwork Desk
8.7
Zendesk Support
8.6
Freshdesk
7.2
Forum to Reponse
MyGuide
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.5
Freshdesk
8.5
Tickets and Tagging
MyGuide
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.9
Freshdesk
8.8
Live Chat
MyGuide
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.5
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
80.0%
39.1%
53.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
17.1%
44.6%
36.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
2.9%
16.3%
10.7%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Zendesk Support
Small-Business
39.1%
Mid-Market
44.6%
Enterprise
16.3%
Freshdesk
Small-Business
53.2%
Mid-Market
36.2%
Enterprise
10.7%

Reviewers' Industry

 
Information Technology and Services
60.0%
Marketing and Advertising
23.4%
Computer Software
17.9%
Information Technology and Services
20.3%
 
Internet
20.0%
Information Technology and Services
19.1%
Information Technology and Services
15.3%
Computer Software
14.0%
 
Computer Software
20.0%
Internet
8.5%
Internet
10.3%
Internet
5.9%
 
Computer Software
8.5%
Marketing and Advertising
4.9%
Education Management
3.7%
 
Logistics and Supply Chain
6.4%
Telecommunications
3.3%
E-Learning
3.4%
 
Other
0.0%
Other
34.0%
Other
48.4%
Other
52.7%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.4%
Freshdesk
Information Technology and Services
20.3%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

G2 Crowd User

It tells you if someone else is working on your ticket

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
MyGuide
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Most Helpful Critical Review
Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

Teamwork Desk
Most Helpful Favorable Review
G2 Crowd User

It tells you if someone else is working on your ticket

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos providedNo videos providedNo videos provided
MyGuide
No videos provided
Teamwork Desk
No videos provided
Zendesk Support
No videos provided
Freshdesk

Downloads

 No downloads providedNo downloads providedNo downloads provided
MyGuide
No downloads provided
Teamwork Desk
No downloads provided
Zendesk Support
No downloads provided
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