Compare MyGuide, Teamwork Desk, Zendesk Support, and HappyFox

Pricing

 
Starter
$7
per agent, per month (billed annually)
Essential
$5
/month
Mighty
$29
per staff / month
 
Plus
$13
per agent, per month (billed annually)
Team
$19
/month
Enterprise
$69
per staff / month
 
Pro
$25
per agent, per month (billed annually)
Professional
$49
/month
Fantastic
$49
per staff / month
 
Enterprise
Contact Us
Billed annually
Enterprise
$99
/month
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial Unavailable
MyGuide
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
10.0
8.9
8.6
8.9
Ease of Use
Ease of Use
9.7
8.6
8.6
9.3
Ease of Setup
Ease of SetupNot enough data available
8.6
8.2
8.9
Ease of Admin
Ease of AdminNot enough data available
8.9
8.3
9.1
Quality of Support
Quality of Support
10.0
8.9
8.3
9.2
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.9
8.4
9.3
Product Direction (% positive)
Product Direction (% positive)
7.7
9.2
7.6
9.3
Meets Requirements
MyGuide
10.0
Teamwork Desk
8.9
Zendesk Support
8.6
HappyFox
8.9
Ease of Use
MyGuide
9.7
Teamwork Desk
8.6
Zendesk Support
8.6
HappyFox
9.3
Ease of Setup
MyGuide
Not enough data available
Teamwork Desk
8.6
Zendesk Support
8.2
HappyFox
8.9
Ease of Admin
MyGuide
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.3
HappyFox
9.1
Quality of Support
MyGuide
10.0
Teamwork Desk
8.9
Zendesk Support
8.3
HappyFox
9.2
Ease of Doing Business With
MyGuide
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.4
HappyFox
9.3
Product Direction (% positive)
MyGuide
7.7
Teamwork Desk
9.2
Zendesk Support
7.6
HappyFox
9.3

Features

Knowledge Share
Knowledge Base
MyGuide
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.6
HappyFox
8.5
Searchable Articles
MyGuide
Not enough data available
Teamwork Desk
8.7
Zendesk Support
8.6
HappyFox
8.8
Community Forums
MyGuide
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.2
HappyFox
Not enough data available
Interactive FAQs & Forums
MyGuide
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.2
HappyFox
Not enough data available
Interaction
Web Portals
MyGuide
Not enough data available
Teamwork Desk
8.7
Zendesk Support
8.6
HappyFox
7.2
Forum to Reponse
MyGuide
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.5
HappyFox
8.1
Tickets and Tagging
MyGuide
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.9
HappyFox
9.3
Live Chat
MyGuide
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.5
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
80.0%
39.0%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
17.1%
44.7%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
2.9%
16.3%
15.5%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Information Technology and Services
60.0%
Marketing and Advertising
23.4%
Computer Software
17.9%
Information Technology and Services
14.1%
 
Internet
20.0%
Information Technology and Services
19.1%
Information Technology and Services
15.3%
Computer Software
12.2%
 
Computer Software
20.0%
Internet
8.5%
Internet
10.3%
Higher Education
6.4%
 
Computer Software
8.5%
Marketing and Advertising
4.9%
Real Estate
3.8%
 
Logistics and Supply Chain
6.4%
Telecommunications
3.3%
Education Management
3.8%
 
Other
0.0%
Other
34.0%
Other
48.4%
Other
59.6%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.4%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

G2 Crowd User

It tells you if someone else is working on your ticket

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

 
MyGuide
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Most Helpful Critical Review
Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

Teamwork Desk
Most Helpful Favorable Review
G2 Crowd User

It tells you if someone else is working on your ticket

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

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