Compare MyGuide, Vision Helpdesk, and Freshdesk

 
Starter Help Desk
$12 per staff per mo billed annually
Sprout
Free for UNLIMITED agents
 
Pro Help Desk Software
$20 per staff per mo billed annually
Blossom
$19 / agent / month billed annually
 
Satellite Desk
$24 per staff per mo billed annually
Garden
$35 / agent / month billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
Estate
$49 / agent / month billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
9.3
(Based on 44 reviews)
8.6
(Based on 1,867 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
9.1
(Based on 44 reviews)
8.9
(Based on 1,877 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
8.9
(Based on 42 reviews)
8.7
(Based on 1,346 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
9.3
(Based on 42 reviews)
8.8
(Based on 1,380 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
9.7
(Based on 43 reviews)
9.0
(Based on 1,812 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
9.7
(Based on 41 reviews)
9.0
(Based on 1,314 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
9.8
(Based on 44 reviews)
8.8
(Based on 1,862 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
61.4%
53.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
29.5%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
9.1%
10.7%
 
Information Technology and Services
60.0%
Non-Profit Organization Management
25.5%
Information Technology and Services
20.5%
 
Internet
20.0%
Internet
14.5%
Computer Software
14.1%
 
Computer Software
20.0%
Information Technology and Services
12.7%
Internet
6.0%
 
Individual & Family Services
5.5%
Education Management
3.7%
 
Education Management
5.5%
E-Learning
3.5%
 
Other
0.0%
Other
36.4%
Other
52.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
vikas s.
User in Computer Software

I like the inline step functionality most. It help us to perform activities step by step. I used the tours set by our admin and I was able to understand functionality very quickly. I would recommend this software for setting up on-boarding tours.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
 No videos provided.No videos provided.
 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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