Compare MyGuide, Vision Helpdesk, and TeamSupport

 
Starter Help Desk
$12 per staff per mo billed annually
Support Desk
$50 / agent / month billed annually
 
Pro Help Desk Software
$20 per staff per mo billed annually
Enterprise
$65 / agent / month billed annually
 
Satellite Desk
$24 per staff per mo billed annually
Private Cloud
Custom Contact Us for Pricing
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
9.3
(Based on 44 reviews)
8.7
(Based on 492 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
9.1
(Based on 44 reviews)
8.8
(Based on 493 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
8.9
(Based on 42 reviews)
8.5
(Based on 232 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
9.3
(Based on 42 reviews)
8.9
(Based on 234 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
9.7
(Based on 43 reviews)
9.0
(Based on 447 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
9.7
(Based on 41 reviews)
9.3
(Based on 239 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
9.8
(Based on 44 reviews)
9.1
(Based on 492 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
61.4%
41.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
29.5%
47.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
9.1%
11.1%
 
Information Technology and Services
60.0%
Non-Profit Organization Management
25.5%
Computer Software
27.2%
 
Internet
20.0%
Internet
14.5%
Information Technology and Services
20.7%
 
Computer Software
20.0%
Information Technology and Services
12.7%
Internet
5.6%
 
Individual & Family Services
5.5%
Financial Services
4.5%
 
Education Management
5.5%
Hospitality
3.6%
 
Other
0.0%
Other
36.4%
Other
38.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Verdi E.
User in Internet

Nothing at the moment. The software works as stated and is easy to use and functional.

G2 Crowd User

Everything was a bit slow and buggy at times.

G2 Crowd User in Hospitality

Been having issues with a customer Open Tickets refreshing

 
 No videos provided.No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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