Compare MyGuide, Vision Helpdesk, and Zendesk Support

 
Starter Help Desk
$12 per staff per mo billed annually
Essential
$5 /month
 
Pro Help Desk Software
$20 per staff per mo billed annually
Team
$19 /month
 
Satellite Desk
$24 per staff per mo billed annually
Professional
$49 /month
 
Pro Service Desk
$32 per staff per mo billed annually
Enterprise
$99 /month
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
9.3
(Based on 44 reviews)
8.8
(Based on 1,270 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
9.1
(Based on 44 reviews)
8.7
(Based on 1,274 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
8.9
(Based on 42 reviews)
8.3
(Based on 602 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
9.3
(Based on 42 reviews)
8.4
(Based on 625 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
9.7
(Based on 43 reviews)
8.5
(Based on 1,083 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
9.7
(Based on 41 reviews)
8.6
(Based on 587 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
9.8
(Based on 44 reviews)
7.8
(Based on 1,262 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
61.4%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
29.5%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
9.1%
16.3%
 
Information Technology and Services
60.0%
Non-Profit Organization Management
25.5%
Computer Software
18.1%
 
Internet
20.0%
Internet
14.5%
Information Technology and Services
15.1%
 
Computer Software
20.0%
Information Technology and Services
12.7%
Internet
10.6%
 
Individual & Family Services
5.5%
Marketing and Advertising
5.0%
 
Education Management
5.5%
Telecommunications
3.3%
 
Other
0.0%
Other
36.4%
Other
48.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Verdi E.
User in Internet

Nothing at the moment. The software works as stated and is easy to use and functional.

G2 Crowd User

Everything was a bit slow and buggy at times.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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