Compare MyGuide, Vision Helpdesk, and Zoho Desk

 
Starter Help Desk
$12 per staff per mo billed annually
FREE
$0 /agent/month
 
Pro Help Desk Software
$20 per staff per mo billed annually
PROFESSIONAL
$12 /agent/month
 
Satellite Desk
$24 per staff per mo billed annually
ENTERPRISE
$25 /agent/month
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
9.3
(Based on 44 reviews)
8.7
(Based on 829 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
9.1
(Based on 44 reviews)
8.6
(Based on 829 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
8.9
(Based on 42 reviews)
8.3
(Based on 677 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
9.3
(Based on 42 reviews)
8.5
(Based on 676 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
9.7
(Based on 43 reviews)
8.3
(Based on 744 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
9.7
(Based on 41 reviews)
8.6
(Based on 630 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
9.8
(Based on 44 reviews)
8.8
(Based on 819 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
61.4%
72.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
29.5%
21.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
9.1%
5.9%
 
Information Technology and Services
60.0%
Non-Profit Organization Management
25.5%
Information Technology and Services
24.9%
 
Internet
20.0%
Internet
14.5%
Computer Software
10.4%
 
Computer Software
20.0%
Information Technology and Services
12.7%
Internet
4.2%
 
Individual & Family Services
5.5%
Telecommunications
4.2%
 
Education Management
5.5%
Marketing and Advertising
4.2%
 
Other
0.0%
Other
36.4%
Other
52.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nilesh T.
Administrator in Information Technology and Services

Easy to understand user interface. I could set it up on my own and create walkthroughs of our product for our customers. I personally like language translation feature the most, it helps in gaining more customers globally. The development team is also very...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
Prashant B.
User in Information Technology and Services

As of now, i did not find anything that is objectionable.

G2 Crowd User

Everything was a bit slow and buggy at times.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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