Compare MyGuide vs Zendesk Support
See this
comparison of MyGuide vs. Zendesk Support
based on data from user reviews. MyGuide rates 4.8/5 stars with 5 reviews. Zendesk Support rates 4.2/5 stars with 1,449 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essential
$5
/month
 
Team
$19
/month
 
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
MyGuide
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
10.0
8.6
Ease of Use
Ease of Use
9.7
8.6
Ease of Setup
Ease of SetupNot enough data available
8.2
Ease of Admin
Ease of AdminNot enough data available
8.3
Quality of Support
Quality of Support
10.0
8.4
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.4
Product Direction (% positive)
Product Direction (% positive)
7.7
7.6
Meets Requirements
MyGuide
10.0
Zendesk Support
8.6
Ease of Use
MyGuide
9.7
Zendesk Support
8.6
Ease of Setup
MyGuide
Not enough data available
Zendesk Support
8.2
Ease of Admin
MyGuide
Not enough data available
Zendesk Support
8.3
Quality of Support
MyGuide
10.0
Zendesk Support
8.4
Ease of Doing Business With
MyGuide
Not enough data available
Zendesk Support
8.4
Product Direction (% positive)
MyGuide
7.7
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
MyGuide
Not enough data available
Zendesk Support
8.6
Searchable Articles
MyGuide
Not enough data available
Zendesk Support
8.6
Community Forums
MyGuide
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
MyGuide
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
MyGuide
Not enough data available
Zendesk Support
8.6
Forum to Reponse
MyGuide
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
MyGuide
Not enough data available
Zendesk Support
8.9
Live Chat
MyGuide
Not enough data available
Zendesk Support
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
39.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
44.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
16.3%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
Zendesk Support
Small-Business
39.1%
Mid-Market
44.6%
Enterprise
16.3%

Reviewers' Industry

 
Information Technology and Services
60.0%
Computer Software
17.9%
 
Internet
20.0%
Information Technology and Services
15.3%
 
Computer Software
20.0%
Internet
10.3%
 
Marketing and Advertising
4.9%
 
Telecommunications
3.3%
 
Other
0.0%
Other
48.4%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
MyGuide
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Most Helpful Critical Review
Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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