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Compare MyGuide vs Zendesk Support

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comparison of MyGuide vs. Zendesk Support
based on data from user reviews. MyGuide rates 4.8/5 stars with 5 reviews. Zendesk Support rates 4.2/5 stars with 1,235 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.7
(Based on 1,129 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.7
(Based on 1,133 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.3
(Based on 547 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.4
(Based on 568 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
8.5
(Based on 958 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.6
(Based on 532 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
7.9
(Based on 1,125 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
38.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
45.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
16.0%
 
Information Technology and Services
60.0%
Computer Software
18.9%
 
Computer Software
20.0%
Information Technology and Services
15.0%
 
Internet
20.0%
Internet
10.9%
 
Marketing and Advertising
5.3%
 
Telecommunications
3.3%
 
Other
0.0%
Other
46.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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