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Compare Oracle Service Cloud (formerly RightNow) vs ProProfs Knowledge Base Software

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comparison of Oracle Service Cloud (formerly RightNow) vs. ProProfs Knowledge Base Software
based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 65 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 6 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 57 reviews)
9.1
(Based on 5 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 56 reviews)
9.7
(Based on 5 reviews)
Ease of Setup
Ease of Setup
7.4
(Based on 40 reviews)
Not enough data available
Ease of Admin
Ease of Admin
7.8
(Based on 40 reviews)
Not enough data available
Quality of Support
Quality of Support
7.4
(Based on 51 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
7.5
(Based on 38 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
6.2
(Based on 55 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
11.3%
33.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.9%
66.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
54.8%
0.0%
 
Information Technology and Services
24.3%
Computer Software
28.6%
 
Retail
9.7%
Information Technology and Services
14.3%
 
Financial Services
5.8%
Graphic Design
14.3%
 
Computer Software
5.8%
Arts and Crafts
14.3%
 
Marketing and Advertising
3.9%
Telecommunications
14.3%
 
Other
50.5%
Other
14.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Jacqueline R.
User

Really there is nothing to dislike about ProProfs

 
 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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