Compare Oracle Service Cloud (formerly RightNow) vs ProProfs Knowledge Base Software
See this
comparison of Oracle Service Cloud (formerly RightNow) vs. ProProfs Knowledge Base Software
based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 75 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
ProProfs Knowledge Base Software
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
9.0
Ease of Use
Ease of Use
7.6
9.4
Ease of Setup
Ease of Setup
6.8
Not enough data available
Ease of Admin
Ease of Admin
7.2
Not enough data available
Quality of Support
Quality of Support
7.1
8.6
Ease of Doing Business With
Ease of Doing Business With
7.1
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
5.6
10.0
Meets Requirements
Oracle Service Cloud (formerly RightNow)
8.1
ProProfs Knowledge Base Software
9.0
Ease of Use
Oracle Service Cloud (formerly RightNow)
7.6
ProProfs Knowledge Base Software
9.4
Ease of Setup
Oracle Service Cloud (formerly RightNow)
6.8
ProProfs Knowledge Base Software
Not enough data available
Ease of Admin
Oracle Service Cloud (formerly RightNow)
7.2
ProProfs Knowledge Base Software
Not enough data available
Quality of Support
Oracle Service Cloud (formerly RightNow)
7.1
ProProfs Knowledge Base Software
8.6
Ease of Doing Business With
Oracle Service Cloud (formerly RightNow)
7.1
ProProfs Knowledge Base Software
Not enough data available
Product Direction (% positive)
Oracle Service Cloud (formerly RightNow)
5.6
ProProfs Knowledge Base Software
10.0

Features

Knowledge Share
Knowledge Base
Oracle Service Cloud (formerly RightNow)
8.0
ProProfs Knowledge Base Software
Not enough data available
Searchable Articles
Oracle Service Cloud (formerly RightNow)
7.8
ProProfs Knowledge Base Software
Not enough data available
Community Forums
Oracle Service Cloud (formerly RightNow)
7.3
ProProfs Knowledge Base Software
Not enough data available
Interactive FAQs & Forums
Oracle Service Cloud (formerly RightNow)
7.8
ProProfs Knowledge Base Software
Not enough data available
Interaction
Web Portals
Oracle Service Cloud (formerly RightNow)
7.9
ProProfs Knowledge Base Software
Not enough data available
Forum to Reponse
Oracle Service Cloud (formerly RightNow)
7.5
ProProfs Knowledge Base Software
Not enough data available
Tickets and Tagging
Oracle Service Cloud (formerly RightNow)
8.4
ProProfs Knowledge Base Software
Not enough data available
Live Chat
Oracle Service Cloud (formerly RightNow)
8.1
ProProfs Knowledge Base Software
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.9%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
30.6%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
62.5%
9.1%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.9%
Mid-Market
30.6%
Enterprise
62.5%
ProProfs Knowledge Base Software
Small-Business
45.5%
Mid-Market
45.5%
Enterprise
9.1%

Reviewers' Industry

 
Information Technology and Services
17.6%
Computer Software
50.0%
 
Retail
13.0%
Information Technology and Services
18.8%
 
Computer Software
7.4%
Telecommunications
6.3%
 
Financial Services
6.5%
Internet
6.3%
 
Pharmaceuticals
3.7%
Graphic Design
6.3%
 
Other
51.9%
Other
12.5%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
17.6%
Retail
13.0%
Computer Software
7.4%
Financial Services
6.5%
Pharmaceuticals
3.7%
Other
51.9%
ProProfs Knowledge Base Software
Computer Software
50.0%
Information Technology and Services
18.8%
Telecommunications
6.3%
Internet
6.3%
Graphic Design
6.3%
Other
12.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

ProProfs Knowledge Base Software
Most Helpful Favorable Review
Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 4
2 of 4
3 of 4
4 of 4
Oracle Service Cloud (formerly RightNow)
ProProfs Knowledge Base Software

Videos

 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

No videos provided
Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

ProProfs Knowledge Base Software
No videos provided

Downloads

Oracle Service Cloud (formerly RightNow)
ProProfs Knowledge Base Software
No downloads provided
Ask Oracle a QuestionContact OracleAsk ProProfs Knowledge Base Software a QuestionContact ProProfs Knowledge Base Software