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Compare Oracle Service Cloud (formerly RightNow) vs ProProfs Knowledge Base Software

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comparison of Oracle Service Cloud (formerly RightNow) vs. ProProfs Knowledge Base Software
based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 60 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 51 reviews)
9.1
(Based on 8 reviews)
Ease of UseSee More
Ease of UseSee More
8.0
(Based on 50 reviews)
9.4
(Based on 8 reviews)
Ease of Setup
Ease of Setup
7.3
(Based on 36 reviews)
Not enough data available
Ease of Admin
Ease of Admin
7.5
(Based on 36 reviews)
Not enough data available
Quality of SupportSee More
Quality of SupportSee More
7.4
(Based on 46 reviews)
8.7
(Based on 7 reviews)
Ease of Doing Business With
Ease of Doing Business With
7.4
(Based on 34 reviews)
Not enough data available
Product Direction (% positive)See More
Product Direction (% positive)See More
5.9
(Based on 49 reviews)
10.0
(Based on 6 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
8.8%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
57.9%
9.1%
 
Information Technology and Services
20.4%
Computer Software
50.0%
 
Retail
10.8%
Information Technology and Services
18.8%
 
Financial Services
6.5%
Telecommunications
6.3%
 
Computer Software
6.5%
Internet
6.3%
 
Pharmaceuticals
4.3%
Graphic Design
6.3%
 
Other
51.6%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Jacqueline R.
User

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

 
 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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