Compare Oracle vs ProProfs Knowledge Base Software

See this comparison of Oracle Service Cloud (formerly RightNow) vs. ProProfs Knowledge Base Software based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 59 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 6 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 51 reviews)
9.1
(Based on 5 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 50 reviews)
9.7
(Based on 5 reviews)
Ease of Setup
Ease of Setup
7.3
(Based on 38 reviews)
Not enough data available
Ease of Admin
Ease of Admin
7.7
(Based on 38 reviews)
Not enough data available
Quality of Support
Quality of Support
7.3
(Based on 46 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
7.4
(Based on 36 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
6.1
(Based on 49 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
12.5%
33.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.5%
66.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
50.0%
0.0%
 
Information Technology and Services
27.2%
Computer Software
28.6%
 
Retail
10.9%
Information Technology and Services
14.3%
 
Financial Services
6.5%
Graphic Design
14.3%
 
Computer Software
6.5%
Arts and Crafts
14.3%
 
Consumer Electronics
4.3%
Telecommunications
14.3%
 
Other
44.6%
Other
14.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

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Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Most Helpful Critical Review
Most Helpful Critical Review
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Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

0 m3jgdhwtqdg7nlgxmigjdco3nossn82xu5dgdco3wumgwxrkzfdabgyfsfvtcbdhzg0p6l4pmu08
Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

 
 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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