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Compare Oracle Service Cloud (formerly RightNow) vs Salesforce Knowledge

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comparison of Oracle Service Cloud (formerly RightNow) vs. Salesforce Knowledge
based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 60 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 51 reviews)
8.9
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
8.0
(Based on 50 reviews)
8.3
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.3
(Based on 36 reviews)
7.8
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.5
(Based on 36 reviews)
8.0
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.4
(Based on 46 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.4
(Based on 34 reviews)
8.5
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.9
(Based on 49 reviews)
8.7
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
8.8%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
57.9%
45.5%
 
Information Technology and Services
20.4%
Internet
22.2%
 
Retail
10.8%
Computer Software
22.2%
 
Financial Services
6.5%
Insurance
11.1%
 
Computer Software
6.5%
Hospital & Health Care
11.1%
 
Pharmaceuticals
4.3%
Textiles
5.6%
 
Other
51.6%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

G2 Crowd User in E-Learning

Ability to prepare Articles and import to Salesforce Knowledge

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
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A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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