See this comparison of Oracle Service Cloud (formerly RightNow) vs. Salesforce Knowledge based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 61 reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.
Oracle Service Cloud (formerly RightNow)
Based on 61 reviews
Based on 10 reviews
|Meets RequirementsSee More|
(Based on 53 reviews)
|Ease of UseSee More|
(Based on 52 reviews)
|Ease of SetupSee More|
|Ease of AdminSee More|
|Quality of SupportSee More|
(Based on 48 reviews)
|Ease of Doing Business WithSee More|
(Based on 36 reviews)
|Product Direction (% positive)See More|
(Based on 51 reviews)
(Based on 8 reviews)
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Computer & Network Security
Hospital & Health Care
|Most Helpful Favorable Review|
Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...
G2 Crowd User in Computer & Network Security
Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.
|Most Helpful Critical Review|
It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.
G2 Crowd User in Internet
Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...
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