Compare Oracle vs Salesforce Knowledge

See this comparison of Oracle Service Cloud (formerly RightNow) vs. Salesforce Knowledge based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 59 reviews. Salesforce Knowledge rates 3.6/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets Requirements
Meets Requirements
8.3
(Based on 51 reviews)
Not enough data available
Ease of Use
Ease of Use
8.2
(Based on 50 reviews)
Not enough data available
Ease of Setup
Ease of Setup
7.3
(Based on 38 reviews)
Not enough data available
Ease of Admin
Ease of Admin
7.7
(Based on 38 reviews)
Not enough data available
Quality of Support
Quality of Support
7.3
(Based on 46 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
7.4
(Based on 36 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
6.1
(Based on 49 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
12.5%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.5%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
50.0%
60.0%
 
Information Technology and Services
27.2%
Computer Software
33.3%
 
Retail
10.9%
Computer & Network Security
22.2%
 
Financial Services
6.5%
Internet
22.2%
 
Computer Software
6.5%
Insurance
22.2%
 
Consumer Electronics
4.3%
 
Other
44.6%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

Most Helpful Critical Review
Most Helpful Critical Review
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Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
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A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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