Compare Oracle vs SF Service Cloud

See this comparison of Oracle Service Cloud (formerly RightNow) vs. Salesforce Service Cloud based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 60 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1200 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 52 reviews)
8.5
(Based on 1082 reviews)
Ease of UseSee More
Ease of UseSee More
8.0
(Based on 51 reviews)
8.1
(Based on 1082 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.3
(Based on 38 reviews)
7.7
(Based on 490 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 38 reviews)
8.1
(Based on 498 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.2
(Based on 47 reviews)
8.2
(Based on 950 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.4
(Based on 36 reviews)
8.5
(Based on 488 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
6.0
(Based on 50 reviews)
8.0
(Based on 1067 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
12.3%
26.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.8%
41.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
50.9%
31.5%
 
Information Technology and Services
26.6%
Computer Software
16.7%
 
Retail
10.6%
Information Technology and Services
14.7%
 
Financial Services
6.4%
Internet
9.0%
 
Computer Software
6.4%
Hospital & Health Care
3.5%
 
Consumer Electronics
4.3%
Non-Profit Organization Management
3.4%
 
Other
45.7%
Other
52.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Hannah R.
User in E-Learning

Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,...

 
 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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Kate from G2 Crowd

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