Compare Oracle vs SF Service Cloud

See this comparison of Oracle Service Cloud (formerly RightNow) vs. Salesforce Service Cloud based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 56 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1125 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 50 reviews)
8.5
(Based on 1014 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 49 reviews)
8.1
(Based on 1014 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.3
(Based on 38 reviews)
7.6
(Based on 467 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 38 reviews)
8.1
(Based on 475 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.3
(Based on 46 reviews)
8.2
(Based on 887 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.4
(Based on 36 reviews)
8.5
(Based on 463 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
6.3
(Based on 48 reviews)
8.0
(Based on 1000 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
13.0%
27.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.0%
42.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
50.0%
30.5%
 
Information Technology and Services
29.1%
Computer Software
17.2%
 
Retail
10.5%
Information Technology and Services
13.7%
 
Financial Services
7.0%
Internet
9.6%
 
Computer Software
7.0%
Hospital & Health Care
3.5%
 
Consumer Electronics
4.7%
Non-Profit Organization Management
3.5%
 
Other
41.9%
Other
52.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
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Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

 
 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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Kate from G2 Crowd

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