Compare Oracle Service Cloud (formerly RightNow), Salesforce Service Cloud, and Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
Customer Engagement Plan
$115 /month per user
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
Dynamics 365 Plan
$210 /month per user
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
Unified Operations Plan
$190 /month per user
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 51 reviews)
8.6
(Based on 1,314 reviews)
8.1
(Based on 840 reviews)
Ease of UseSee More
Ease of UseSee More
8.0
(Based on 50 reviews)
8.2
(Based on 1,316 reviews)
7.5
(Based on 846 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.3
(Based on 36 reviews)
7.7
(Based on 577 reviews)
7.2
(Based on 249 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.5
(Based on 36 reviews)
8.1
(Based on 582 reviews)
7.7
(Based on 242 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.4
(Based on 46 reviews)
8.2
(Based on 1,157 reviews)
7.6
(Based on 730 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.4
(Based on 34 reviews)
8.5
(Based on 567 reviews)
7.8
(Based on 237 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.9
(Based on 49 reviews)
8.0
(Based on 1,296 reviews)
6.5
(Based on 835 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
8.8%
25.3%
30.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
41.0%
39.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
57.9%
33.8%
30.3%
 
Information Technology and Services
20.4%
Information Technology and Services
14.6%
Information Technology and Services
11.0%
 
Retail
10.8%
Computer Software
14.5%
Computer Software
6.7%
 
Financial Services
6.5%
Internet
8.3%
Retail
5.0%
 
Computer Software
6.5%
Hospital & Health Care
3.6%
Marketing and Advertising
4.0%
 
Pharmaceuticals
4.3%
Financial Services
3.4%
Financial Services
4.0%
 
Other
51.6%
Other
55.6%
Other
69.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

G2 Crowd User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

 
 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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