Compare Oracle Service Cloud (formerly RightNow), Salesforce Service Cloud, and Oracle Engagement Cloud (formerly Oracle Sales Cloud)

 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
Professional Edition
$65 / month per user
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
Standard Edition
$100 / month per user
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
Enterprise Edition
$200 / month per user
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
Premium Edition
$300 / month per user
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 51 reviews)
8.6
(Based on 1,309 reviews)
7.6
(Based on 41 reviews)
Ease of UseSee More
Ease of UseSee More
8.0
(Based on 50 reviews)
8.2
(Based on 1,311 reviews)
8.1
(Based on 41 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.3
(Based on 36 reviews)
7.7
(Based on 574 reviews)
6.9
(Based on 24 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.5
(Based on 36 reviews)
8.1
(Based on 580 reviews)
7.3
(Based on 24 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.4
(Based on 46 reviews)
8.2
(Based on 1,153 reviews)
7.3
(Based on 38 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.4
(Based on 34 reviews)
8.5
(Based on 564 reviews)
7.2
(Based on 21 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.9
(Based on 49 reviews)
8.0
(Based on 1,291 reviews)
8.2
(Based on 40 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
8.8%
25.4%
14.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
41.1%
27.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
57.9%
33.5%
57.4%
 
Information Technology and Services
20.4%
Information Technology and Services
14.6%
Information Technology and Services
26.8%
 
Retail
10.8%
Computer Software
14.6%
Computer Software
16.9%
 
Financial Services
6.5%
Internet
8.3%
Management Consulting
7.0%
 
Computer Software
6.5%
Hospital & Health Care
3.7%
Insurance
5.6%
 
Pharmaceuticals
4.3%
Financial Services
3.4%
Medical Devices
4.2%
 
Other
51.6%
Other
55.5%
Other
39.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

G2 Crowd User in Animation

Fusion offers apps for every part of your business: finance, sales, product managers. There is a high level of design and it's very intuitive.

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

G2 Crowd User in Information Technology and Services

Where to start.... 1) Many of the out of the box features and components are shown as if they are available when in reality they are just placeholders for future releases. For example, Territory Managemenr and Quota, Product Management components to...

 
 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Oracle Sales Cloud - Modern Sales in the Cloud. Imagine a modern sales organization. Collaborative, productive, even on-the-go. Where decisions are insight-driven and pipelines are packed.

Ask Oracle a QuestionContact OracleAsk SF Service Cloud a QuestionContact SF Service Cloud
Kate from G2 Crowd

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