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Compare Oracle Service Cloud (formerly RightNow) vs SnapEngage

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comparison of Oracle Service Cloud (formerly RightNow) vs. SnapEngage
based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 60 reviews. SnapEngage rates 4.5/5 stars with 126 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Premier Plan
$420 month
 
Plus Plan (Most Popular!)
$140 /month
 
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 51 reviews)
8.8
(Based on 122 reviews)
Ease of UseSee More
Ease of UseSee More
8.0
(Based on 50 reviews)
9.3
(Based on 124 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.3
(Based on 36 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.5
(Based on 36 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.4
(Based on 46 reviews)
9.2
(Based on 113 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.4
(Based on 34 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.9
(Based on 49 reviews)
8.7
(Based on 122 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
8.8%
43.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
47.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
57.9%
9.6%
 
Information Technology and Services
20.4%
Information Technology and Services
14.6%
 
Retail
10.8%
Computer Software
14.6%
 
Financial Services
6.5%
Financial Services
5.3%
 
Computer Software
6.5%
Telecommunications
4.6%
 
Pharmaceuticals
4.3%
Insurance
4.6%
 
Other
51.6%
Other
56.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

 
 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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