Compare Oracle Service Cloud (formerly RightNow) vs SnapEngage
See this
comparison of Oracle Service Cloud (formerly RightNow) vs. SnapEngage
based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 80 reviews. SnapEngage rates 4.5/5 stars with 127 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essentials
From $16
per user / per month
 
Professional
From $26
per user / per month
 
Enterprise
From $40
per user / per month
 
Free Trial Unavailable
Free Trial
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.7
Ease of Use
Ease of Use
7.6
9.2
Ease of Setup
Ease of Setup
6.6
8.9
Ease of Admin
Ease of Admin
7.2
8.8
Quality of Support
Quality of Support
7.1
9.1
Ease of Doing Business With
Ease of Doing Business With
7.1
9.4
Product Direction (% positive)
Product Direction (% positive)
5.6
8.6
Meets Requirements
Oracle Service Cloud (formerly RightNow)
8.1
SnapEngage
8.7
Ease of Use
Oracle Service Cloud (formerly RightNow)
7.6
SnapEngage
9.2
Ease of Setup
Oracle Service Cloud (formerly RightNow)
6.6
SnapEngage
8.9
Ease of Admin
Oracle Service Cloud (formerly RightNow)
7.2
SnapEngage
8.8
Quality of Support
Oracle Service Cloud (formerly RightNow)
7.1
SnapEngage
9.1
Ease of Doing Business With
Oracle Service Cloud (formerly RightNow)
7.1
SnapEngage
9.4
Product Direction (% positive)
Oracle Service Cloud (formerly RightNow)
5.6
SnapEngage
8.6

Features

Knowledge Share
Knowledge Base
Oracle Service Cloud (formerly RightNow)
8.0
SnapEngage
8.9
Searchable Articles
Oracle Service Cloud (formerly RightNow)
7.8
SnapEngage
8.3
Community Forums
Oracle Service Cloud (formerly RightNow)
7.3
SnapEngage
Not enough data available
Interactive FAQs & Forums
Oracle Service Cloud (formerly RightNow)
7.8
SnapEngage
Not enough data available
Communication
Pop-up Chat
Oracle Service Cloud (formerly RightNow)
8.3
SnapEngage
9.0
Notifications
Oracle Service Cloud (formerly RightNow)
8.3
SnapEngage
8.3
Targeted Emails
Oracle Service Cloud (formerly RightNow)
8.7
SnapEngage
7.5
In-App Messaging
Oracle Service Cloud (formerly RightNow)
8.3
SnapEngage
7.9
Interaction
Web Portals
Oracle Service Cloud (formerly RightNow)
7.9
SnapEngage
8.7
Forum to Reponse
Oracle Service Cloud (formerly RightNow)
7.5
SnapEngage
8.6
Tickets and Tagging
Oracle Service Cloud (formerly RightNow)
8.4
SnapEngage
8.6
Live Chat
Oracle Service Cloud (formerly RightNow)
8.1
SnapEngage
9.9
Internal Use
Customization
Oracle Service Cloud (formerly RightNow)
8.1
SnapEngage
8.1
Conversation Archiving
Oracle Service Cloud (formerly RightNow)
8.5
SnapEngage
8.1
Lead Development
Oracle Service Cloud (formerly RightNow)
7.6
SnapEngage
8.2
Knowledge Base
Oracle Service Cloud (formerly RightNow)
7.9
SnapEngage
8.3
Team Inbox
Oracle Service Cloud (formerly RightNow)
8.4
SnapEngage
7.4
Customer Profiles
Oracle Service Cloud (formerly RightNow)
8.1
SnapEngage
7.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.5%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.5%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
61.0%
9.5%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.5%
Mid-Market
32.5%
Enterprise
61.0%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%

Reviewers' Industry

 
Information Technology and Services
16.8%
Information Technology and Services
14.5%
 
Retail
14.2%
Computer Software
14.5%
 
Computer Software
8.0%
Financial Services
5.3%
 
Financial Services
6.2%
Telecommunications
4.6%
 
Pharmaceuticals
3.5%
Insurance
4.6%
 
Other
51.3%
Other
56.6%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
16.8%
Retail
14.2%
Computer Software
8.0%
Financial Services
6.2%
Pharmaceuticals
3.5%
Other
51.3%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

G2 Crowd User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

 
Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

Screenshots

 
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Oracle Service Cloud (formerly RightNow)

Videos

 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

No videos provided
Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

SnapEngage
No videos provided

Downloads

Oracle Service Cloud (formerly RightNow)
SnapEngage
No downloads provided
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