Compare Oracle Service Cloud (formerly RightNow) vs Solvvy
See this
comparison of Oracle Service Cloud (formerly RightNow) vs. Solvvy
based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 84 reviews. Solvvy rates 4.8/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
Solvvy
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.8
Ease of Use
Ease of Use
7.7
9.3
Ease of Setup
Ease of Setup
6.8
8.9
Ease of Admin
Ease of Admin
7.3
9.2
Quality of Support
Quality of Support
7.2
9.4
Ease of Doing Business With
Ease of Doing Business With
7.3
9.7
Product Direction (% positive)
Product Direction (% positive)
5.7
10.0
Meets Requirements
Oracle Service Cloud (formerly RightNow)
8.1
Solvvy
8.8
Ease of Use
Oracle Service Cloud (formerly RightNow)
7.7
Solvvy
9.3
Ease of Setup
Oracle Service Cloud (formerly RightNow)
6.8
Solvvy
8.9
Ease of Admin
Oracle Service Cloud (formerly RightNow)
7.3
Solvvy
9.2
Quality of Support
Oracle Service Cloud (formerly RightNow)
7.2
Solvvy
9.4
Ease of Doing Business With
Oracle Service Cloud (formerly RightNow)
7.3
Solvvy
9.7
Product Direction (% positive)
Oracle Service Cloud (formerly RightNow)
5.7
Solvvy
10.0

Features

Knowledge Share
Knowledge Base
Oracle Service Cloud (formerly RightNow)
8.0
Solvvy
Not enough data available
Searchable Articles
Oracle Service Cloud (formerly RightNow)
7.8
Solvvy
9.7
Community Forums
Oracle Service Cloud (formerly RightNow)
7.1
Solvvy
Not enough data available
Interactive FAQs & Forums
Oracle Service Cloud (formerly RightNow)
7.9
Solvvy
8.6
Interaction
Web Portals
Oracle Service Cloud (formerly RightNow)
7.9
Solvvy
9.4
Forum to Reponse
Oracle Service Cloud (formerly RightNow)
7.4
Solvvy
Not enough data available
Tickets and Tagging
Oracle Service Cloud (formerly RightNow)
8.4
Solvvy
9.0
Live Chat
Oracle Service Cloud (formerly RightNow)
8.1
Solvvy
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.2%
15.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
84.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
60.5%
0%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.2%
Mid-Market
33.3%
Enterprise
60.5%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%

Reviewers' Industry

 
Information Technology and Services
17.1%
Internet
31.3%
 
Retail
14.5%
Computer Software
28.1%
 
Computer Software
7.7%
Retail
15.6%
 
Financial Services
6.0%
Consumer Electronics
6.3%
 
Pharmaceuticals
3.4%
Computer Networking
6.3%
 
Other
51.3%
Other
12.5%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
17.1%
Retail
14.5%
Computer Software
7.7%
Financial Services
6.0%
Pharmaceuticals
3.4%
Other
51.3%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

James S.
Administrator

The widget is so streamlined that the Customer isn't disappointed when the first step is Self Help. Then its an easy click to get to a representative!

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Solvvy
Most Helpful Favorable Review
James S.
Administrator

The widget is so streamlined that the Customer isn't disappointed when the first step is Self Help. Then its an easy click to get to a representative!

Screenshots

 
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Oracle Service Cloud (formerly RightNow)

Videos

 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Solvvy
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