Compare Oracle Service Cloud (formerly RightNow) vs Solvvy

See this comparison of Oracle Service Cloud (formerly RightNow) vs. Solvvy based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 65 reviews. Solvvy rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 57 reviews)
8.8
(Based on 15 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 56 reviews)
9.5
(Based on 15 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 40 reviews)
9.3
(Based on 14 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 40 reviews)
9.3
(Based on 15 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.4
(Based on 51 reviews)
9.7
(Based on 15 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.5
(Based on 38 reviews)
9.7
(Based on 15 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
6.2
(Based on 55 reviews)
10.0
(Based on 15 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
11.3%
14.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.9%
85.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
54.8%
0.0%
 
Information Technology and Services
24.3%
Internet
45.5%
 
Retail
9.7%
Computer Software
27.3%
 
Financial Services
5.8%
Computer Networking
9.1%
 
Computer Software
5.8%
Food & Beverages
4.5%
 
Marketing and Advertising
3.9%
Health, Wellness and Fitness
4.5%
 
Other
50.5%
Other
9.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Steph T.
Administrator in Internet

It was very easy to get Solvvy up and running, and the team there was very open to working with us on some design customizations so that the widget really fit with our branding and was accessible to users without distracting from their browsing. We already...

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Laura T.
Administrator

As with any growing company, there are always going to be areas for improvement. I would most like to see improvements made around increasing the kinds of data reported and around having autonomy over customizing the feature for our customers.

 
 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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