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Compare Oracle Service Cloud (formerly RightNow) vs Solvvy

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comparison of Oracle Service Cloud (formerly RightNow) vs. Solvvy
based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 60 reviews. Solvvy rates 4.8/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Oracle Service Cloud (formerly RightNow)
Solvvy
Optimized for quick response
Add Product
Oracle Service Cloud (formerly RightNow)
Oracle Service Cloud (formerly RightNow)
3.7
Based on 60 reviews
Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 51 reviews)
9.0
(Based on 20 reviews)
Ease of UseSee More
Ease of UseSee More
8.0
(Based on 50 reviews)
9.3
(Based on 20 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.3
(Based on 36 reviews)
9.1
(Based on 19 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.5
(Based on 36 reviews)
9.3
(Based on 20 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.4
(Based on 46 reviews)
9.5
(Based on 20 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.4
(Based on 34 reviews)
9.7
(Based on 20 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.9
(Based on 49 reviews)
10.0
(Based on 20 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
8.8%
15.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
84.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
57.9%
0.0%
 
Information Technology and Services
20.4%
Internet
31.3%
 
Retail
10.8%
Computer Software
28.1%
 
Financial Services
6.5%
Retail
15.6%
 
Computer Software
6.5%
Consumer Electronics
6.3%
 
Pharmaceuticals
4.3%
Computer Networking
6.3%
 
Other
51.6%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Mark B.
Administrator in Computer Software

Solvvy has been very easy to implement for our team. It has helped reduce our inbound support load by 25% and we are hoping to get that even higher. It has also helped us identify gaps in our knowledge base that we have been able to fill. It has also helped...

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Jeffrey C.
Administrator

I haven't found anything to dislike. The product delivers on all expectations and needs.

 
 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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