Compare Oracle Service Cloud (formerly RightNow) vs Solvvy

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comparison of Oracle Service Cloud (formerly RightNow) vs. Solvvy
based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 66 reviews. Solvvy rates 4.8/5 stars with 19 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Oracle Service Cloud (formerly RightNow)
Solvvy
Optimized for quick response
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Oracle Service Cloud (formerly RightNow)
Oracle Service Cloud (formerly RightNow)
3.8
Based on 66 reviews
Solvvy
Solvvy
4.8
Based on 19 reviews
Optimized for quick response
Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 58 reviews)
8.9
(Based on 19 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 57 reviews)
9.4
(Based on 19 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.5
(Based on 41 reviews)
9.1
(Based on 18 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 41 reviews)
9.3
(Based on 19 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.4
(Based on 52 reviews)
9.5
(Based on 19 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.5
(Based on 39 reviews)
9.7
(Based on 19 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
6.3
(Based on 56 reviews)
10.0
(Based on 19 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
11.1%
16.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
83.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
55.6%
0.0%
 
Information Technology and Services
24.0%
Internet
33.3%
 
Retail
9.6%
Computer Software
23.3%
 
Financial Services
5.8%
Retail
16.7%
 
Computer Software
5.8%
Consumer Electronics
6.7%
 
Marketing and Advertising
3.8%
Computer Networking
6.7%
 
Other
51.0%
Other
13.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Jeffrey C.
Administrator

Solvvy was extremely simple to implement and came with the immediate results that showed a real impact. To date, we have seen on average a 45% self-service rate month-over-month.

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

 
 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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