See this comparison of Oracle Service Cloud (formerly RightNow) vs. Solvvy based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 65 reviews. Solvvy rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.
Oracle Service Cloud (formerly RightNow)
Based on 65 reviews
Based on 15 reviews
|Meets RequirementsSee More|
(Based on 57 reviews)
|Ease of UseSee More|
(Based on 56 reviews)
|Ease of SetupSee More|
(Based on 14 reviews)
|Ease of AdminSee More|
|Quality of SupportSee More|
(Based on 51 reviews)
|Ease of Doing Business WithSee More|
(Based on 38 reviews)
|Product Direction (% positive)See More|
(Based on 55 reviews)
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Food & Beverages
Marketing and Advertising
Health, Wellness and Fitness
|Most Helpful Favorable Review|
Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...
It was very easy to get Solvvy up and running, and the team there was very open to working with us on some design customizations so that the widget really fit with our branding and was accessible to users without distracting from their browsing. We already...
|Most Helpful Critical Review|
It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.
As with any growing company, there are always going to be areas for improvement. I would most like to see improvements made around increasing the kinds of data reported and around having autonomy over customizing the feature for our customers.
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