Compare Oracle vs Solvvy

See this comparison of Oracle Service Cloud (formerly RightNow) vs. Solvvy based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 56 reviews. Solvvy rates 4.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 50 reviews)
9.3
(Based on 10 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 49 reviews)
9.9
(Based on 10 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.3
(Based on 38 reviews)
9.6
(Based on 10 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 38 reviews)
9.6
(Based on 10 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.3
(Based on 46 reviews)
10.0
(Based on 10 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.4
(Based on 36 reviews)
10.0
(Based on 10 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
6.3
(Based on 48 reviews)
10.0
(Based on 10 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
13.0%
11.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.0%
88.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
50.0%
0.0%
 
Information Technology and Services
29.1%
Computer Software
42.9%
 
Retail
10.5%
Internet
28.6%
 
Financial Services
7.0%
Food & Beverages
7.1%
 
Computer Software
7.0%
Computer Networking
7.1%
 
Consumer Electronics
4.7%
Retail
7.1%
 
Other
41.9%
Other
7.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

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Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Most Helpful Critical Review
Most Helpful Critical Review
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Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Bryan C.
Administrator

While the product is very efficient for our needs, we understand that the company is still young and has room for improvement. One of the items we've discussed with Solvvy that we would like to see is the capability for Solvvy to generate automated messages...

 
 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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