Compare Oracle Service Cloud (formerly RightNow), Solvvy, and Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

 
Customer Engagement Plan
$115 /month per user
 
Dynamics 365 Plan
$210 /month per user
 
Unified Operations Plan
$190 /month per user
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 51 reviews)
9.0
(Based on 20 reviews)
8.1
(Based on 833 reviews)
Ease of UseSee More
Ease of UseSee More
8.0
(Based on 50 reviews)
9.3
(Based on 20 reviews)
7.6
(Based on 839 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.3
(Based on 36 reviews)
9.1
(Based on 19 reviews)
7.2
(Based on 249 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.5
(Based on 36 reviews)
9.3
(Based on 20 reviews)
7.7
(Based on 242 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.4
(Based on 46 reviews)
9.5
(Based on 20 reviews)
7.6
(Based on 723 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.4
(Based on 34 reviews)
9.7
(Based on 20 reviews)
7.8
(Based on 237 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.9
(Based on 49 reviews)
10.0
(Based on 20 reviews)
6.5
(Based on 828 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
8.8%
15.8%
30.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
84.2%
39.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
57.9%
0.0%
30.4%
 
Information Technology and Services
20.4%
Internet
31.3%
Information Technology and Services
11.1%
 
Retail
10.8%
Computer Software
28.1%
Computer Software
6.7%
 
Financial Services
6.5%
Retail
15.6%
Retail
5.1%
 
Computer Software
6.5%
Consumer Electronics
6.3%
Financial Services
4.1%
 
Pharmaceuticals
4.3%
Computer Networking
6.3%
Marketing and Advertising
4.0%
 
Other
51.6%
Other
12.5%
Other
69.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Delano M.
Administrator in Internet

We've had Solvvy active for almost a year and it has been integral to our organization's success. We had made a decision to make a real effort towards self-service as an initiative and after reviewing various solutions decided on Solvvy. One main factor...

Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Ros H.
Administrator in Computer Software

Implementing the v2 modal has required a fair amount of custom work to integrate with Service Cloud - which the Solvvy team have really helped out with, mind. v1 was simply a matter of adding a code snippet to an existing form, whereas with v2, we've needed...

G2 Crowd User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

 
 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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