Compare Oracle Service Cloud (formerly RightNow), Solvvy, and Salesforce CRM

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Oracle Service Cloud (formerly RightNow)
Solvvy
Optimized for quick response
Salesforce CRM
Optimized for quick response
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Oracle Service Cloud (formerly RightNow)
Oracle Service Cloud (formerly RightNow)
3.7
Based on 60 reviews
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Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
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Salesforce CRM
Salesforce CRM
4.2
Based on 7,522 reviews
Optimized for quick response
 
Salesforce Essentials
$25 /user/month*
 
Lightning Professional
$75 /user/month*
 
Lightning Enterprise
$150 /user/month*
 
Lightning Unlimited
$300 /user/month*
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 51 reviews)
9.0
(Based on 20 reviews)
8.7
(Based on 6,793 reviews)
Ease of UseSee More
Ease of UseSee More
8.0
(Based on 50 reviews)
9.3
(Based on 20 reviews)
8.0
(Based on 6,825 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.3
(Based on 36 reviews)
9.1
(Based on 19 reviews)
7.4
(Based on 1,976 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.5
(Based on 36 reviews)
9.3
(Based on 20 reviews)
7.8
(Based on 2,004 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.4
(Based on 46 reviews)
9.5
(Based on 20 reviews)
8.0
(Based on 5,771 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.4
(Based on 34 reviews)
9.7
(Based on 20 reviews)
8.1
(Based on 1,947 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.9
(Based on 49 reviews)
10.0
(Based on 20 reviews)
8.1
(Based on 6,733 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
8.8%
15.8%
25.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
84.2%
45.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
57.9%
0.0%
29.6%
 
Information Technology and Services
20.4%
Internet
31.3%
Computer Software
17.0%
 
Retail
10.8%
Computer Software
28.1%
Information Technology and Services
10.8%
 
Financial Services
6.5%
Retail
15.6%
Internet
7.9%
 
Computer Software
6.5%
Consumer Electronics
6.3%
Marketing and Advertising
7.0%
 
Pharmaceuticals
4.3%
Computer Networking
6.3%
Financial Services
4.5%
 
Other
51.6%
Other
12.5%
Other
52.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

James S.
Administrator

The widget is so streamlined that the Customer isn't disappointed when the first step is Self Help. Then its an easy click to get to a representative!

Benjamin D.
Executive Sponsor in Internet

Salesforce is an incredibly powerful, rich, and functional CRM application. It is a good fit for SMB to large enterprise. It is very easy to administer, but has the power to do very complex workflow and analytics when/if needed.

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Matthew W.
Administrator in Computer Software

I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web...

 
 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Intro to Salesforce for Small Business

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