Compare Oracle Service Cloud (formerly RightNow), Solvvy, and ServiceNow

Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 51 reviews)
9.0
(Based on 20 reviews)
8.5
(Based on 501 reviews)
Ease of UseSee More
Ease of UseSee More
8.0
(Based on 50 reviews)
9.3
(Based on 20 reviews)
7.7
(Based on 501 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.3
(Based on 36 reviews)
9.1
(Based on 19 reviews)
7.5
(Based on 145 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.5
(Based on 36 reviews)
9.3
(Based on 20 reviews)
8.0
(Based on 147 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.4
(Based on 46 reviews)
9.5
(Based on 20 reviews)
8.1
(Based on 401 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.4
(Based on 34 reviews)
9.7
(Based on 20 reviews)
8.3
(Based on 144 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.9
(Based on 49 reviews)
10.0
(Based on 20 reviews)
8.0
(Based on 494 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
8.8%
15.8%
3.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
84.2%
17.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
57.9%
0.0%
79.2%
 
Information Technology and Services
20.4%
Internet
31.3%
Information Technology and Services
27.4%
 
Retail
10.8%
Computer Software
28.1%
Higher Education
7.7%
 
Financial Services
6.5%
Retail
15.6%
Hospital & Health Care
7.4%
 
Computer Software
6.5%
Consumer Electronics
6.3%
Computer Software
6.7%
 
Pharmaceuticals
4.3%
Computer Networking
6.3%
Financial Services
5.8%
 
Other
51.6%
Other
12.5%
Other
44.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Delano M.
Administrator in Internet

We've had Solvvy active for almost a year and it has been integral to our organization's success. We had made a decision to make a real effort towards self-service as an initiative and after reviewing various solutions decided on Solvvy. One main factor...

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

G2 Crowd User in Computer Software

Solvvy requires a bit of maintenance. Using their learning tool is the best way to increase the self-service rate. A "set it and forget it" approach didn't really work for me. Spending a bit of time each week with their training tool helps Solvvy be more...

Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

 
 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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