See this comparison of Oracle Service Cloud (formerly RightNow) vs. Talkus based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 61 reviews. Talkus rates 4.7/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.
Oracle Service Cloud (formerly RightNow)
Based on 61 reviews
Based on 12 reviews
|Meets RequirementsSee More|
(Based on 53 reviews)
|Ease of UseSee More|
(Based on 52 reviews)
|Ease of SetupSee More|
(Based on 10 reviews)
|Ease of AdminSee More|
|Quality of SupportSee More|
(Based on 48 reviews)
|Ease of Doing Business WithSee More|
(Based on 36 reviews)
|Product Direction (% positive)See More|
(Based on 51 reviews)
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Logistics and Supply Chain
Marketing and Advertising
|Most Helpful Favorable Review|
Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...
Such a clean and simple interface that users intuitively know how to use the chat facilities. Makes our support that much easier in the product.
|Most Helpful Critical Review|
It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.
Nothing much really. We also use Zendesk as a support Tool and the Talkus export is great. If we did not had Zendesk, Talkus featureset might be light (but the business offer should bring the missing data and shit)
|Ask Oracle a Question||Request More Information|