Compare Oracle Service Cloud (formerly RightNow) vs Talkus

See this comparison of Oracle Service Cloud (formerly RightNow) vs. Talkus based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 61 reviews. Talkus rates 4.7/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 53 reviews)
9.0
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 52 reviews)
9.3
(Based on 12 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.3
(Based on 38 reviews)
9.6
(Based on 10 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 38 reviews)
8.9
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.2
(Based on 48 reviews)
9.4
(Based on 12 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.4
(Based on 36 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
6.1
(Based on 51 reviews)
10.0
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
12.1%
83.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.2%
8.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
51.7%
8.3%
 
Information Technology and Services
26.0%
Internet
25.0%
 
Retail
10.4%
Logistics and Supply Chain
16.7%
 
Financial Services
6.3%
Higher Education
8.3%
 
Computer Software
6.3%
Marketing and Advertising
8.3%
 
Consumer Electronics
4.2%
E-Learning
8.3%
 
Other
46.9%
Other
33.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Craig D.
Administrator in Logistics and Supply Chain

Such a clean and simple interface that users intuitively know how to use the chat facilities. Makes our support that much easier in the product.

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Guillaume P.
Administrator in Computer Software

Nothing much really. We also use Zendesk as a support Tool and the Talkus export is great. If we did not had Zendesk, Talkus featureset might be light (but the business offer should bring the missing data and shit)

 
 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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