Compare Oracle Service Cloud (formerly RightNow) vs Talkus
See this
comparison of Oracle Service Cloud (formerly RightNow) vs. Talkus
based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 84 reviews. Talkus rates 4.7/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
Talkus
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.9
Ease of Use
Ease of Use
7.7
9.2
Ease of Setup
Ease of Setup
6.8
9.5
Ease of Admin
Ease of Admin
7.3
8.8
Quality of Support
Quality of Support
7.2
9.3
Ease of Doing Business With
Ease of Doing Business With
7.3
9.8
Product Direction (% positive)
Product Direction (% positive)
5.7
10.0
Meets Requirements
Oracle Service Cloud (formerly RightNow)
8.1
Talkus
8.9
Ease of Use
Oracle Service Cloud (formerly RightNow)
7.7
Talkus
9.2
Ease of Setup
Oracle Service Cloud (formerly RightNow)
6.8
Talkus
9.5
Ease of Admin
Oracle Service Cloud (formerly RightNow)
7.3
Talkus
8.8
Quality of Support
Oracle Service Cloud (formerly RightNow)
7.2
Talkus
9.3
Ease of Doing Business With
Oracle Service Cloud (formerly RightNow)
7.3
Talkus
9.8
Product Direction (% positive)
Oracle Service Cloud (formerly RightNow)
5.7
Talkus
10.0

Features

Ticket and Case Management
Workflow
Oracle Service Cloud (formerly RightNow)
8.0
Talkus
9.7
Response Automation
Oracle Service Cloud (formerly RightNow)
8.6
Talkus
Not enough data available
SLA Management
Oracle Service Cloud (formerly RightNow)
7.3
Talkus
Not enough data available
Attachments/Screencasts
Oracle Service Cloud (formerly RightNow)
8.2
Talkus
9.3
Ticket Collaboration
Oracle Service Cloud (formerly RightNow)
8.6
Talkus
Not enough data available
Ticket creation user experience
Oracle Service Cloud (formerly RightNow)
8.8
Talkus
9.3
Ticket response user experience
Oracle Service Cloud (formerly RightNow)
8.3
Talkus
Not enough data available
Knowledge Share
Knowledge Base
Oracle Service Cloud (formerly RightNow)
8.0
Talkus
Not enough data available
Searchable Articles
Oracle Service Cloud (formerly RightNow)
7.8
Talkus
Not enough data available
Community Forums
Oracle Service Cloud (formerly RightNow)
7.1
Talkus
Not enough data available
Interactive FAQs & Forums
Oracle Service Cloud (formerly RightNow)
7.9
Talkus
Not enough data available
Communication
Pop-up Chat
Oracle Service Cloud (formerly RightNow)
8.3
Talkus
Not enough data available
Notifications
Oracle Service Cloud (formerly RightNow)
8.3
Talkus
Not enough data available
Targeted Emails
Oracle Service Cloud (formerly RightNow)
8.7
Talkus
Not enough data available
In-App Messaging
Oracle Service Cloud (formerly RightNow)
8.3
Talkus
Not enough data available
Interaction
Web Portals
Oracle Service Cloud (formerly RightNow)
7.9
Talkus
Not enough data available
Forum to Reponse
Oracle Service Cloud (formerly RightNow)
7.4
Talkus
Not enough data available
Tickets and Tagging
Oracle Service Cloud (formerly RightNow)
8.4
Talkus
Not enough data available
Live Chat
Oracle Service Cloud (formerly RightNow)
8.1
Talkus
Not enough data available
Internal Use
Customization
Oracle Service Cloud (formerly RightNow)
8.1
Talkus
9.3
Conversation Archiving
Oracle Service Cloud (formerly RightNow)
8.5
Talkus
Not enough data available
Lead Development
Oracle Service Cloud (formerly RightNow)
7.6
Talkus
Not enough data available
Knowledge Base
Oracle Service Cloud (formerly RightNow)
7.9
Talkus
Not enough data available
Team Inbox
Oracle Service Cloud (formerly RightNow)
8.4
Talkus
Not enough data available
Customer Profiles
Oracle Service Cloud (formerly RightNow)
8.1
Talkus
Not enough data available
Communication Channels
Customer Portal
Oracle Service Cloud (formerly RightNow)
8.5
Talkus
Not enough data available
Email to Case
Oracle Service Cloud (formerly RightNow)
8.8
Talkus
Not enough data available
Chat/Live Support
Oracle Service Cloud (formerly RightNow)
8.1
Talkus
10.0
Social Integration
Oracle Service Cloud (formerly RightNow)
6.4
Talkus
Not enough data available
Call Center
Make, Receive, and Record Calls
Oracle Service Cloud (formerly RightNow)
8.1
Talkus
Not enough data available
Customer and Contacts Database
Oracle Service Cloud (formerly RightNow)
7.9
Talkus
Not enough data available
Products and Version Tracking
Oracle Service Cloud (formerly RightNow)
7.7
Talkus
Not enough data available
Call Scripting
Oracle Service Cloud (formerly RightNow)
7.9
Talkus
Not enough data available
Interactive Voice Response (IVR)
Oracle Service Cloud (formerly RightNow)
8.6
Talkus
Not enough data available
Self Service/Community
Forums
Oracle Service Cloud (formerly RightNow)
9.1
Talkus
Not enough data available
Knowledge Base
Oracle Service Cloud (formerly RightNow)
8.6
Talkus
Not enough data available
Ideas/Feedback
Oracle Service Cloud (formerly RightNow)
8.0
Talkus
Not enough data available
Q&A
Oracle Service Cloud (formerly RightNow)
8.3
Talkus
Not enough data available
Reporting & Analytics
Social Monitoring
Oracle Service Cloud (formerly RightNow)
6.5
Talkus
Not enough data available
Reporting
Oracle Service Cloud (formerly RightNow)
7.2
Talkus
Not enough data available
Dashboards
Oracle Service Cloud (formerly RightNow)
7.4
Talkus
Not enough data available
Platform
ITIL Compliance
Oracle Service Cloud (formerly RightNow)
8.1
Talkus
Not enough data available
Mobile User Support
Oracle Service Cloud (formerly RightNow)
7.9
Talkus
Not enough data available
Customization
Oracle Service Cloud (formerly RightNow)
8.1
Talkus
9.3
User, Role, and Access Management
Oracle Service Cloud (formerly RightNow)
8.0
Talkus
Not enough data available
Internationalization
Oracle Service Cloud (formerly RightNow)
8.2
Talkus
Not enough data available
Performance & Reliability
Oracle Service Cloud (formerly RightNow)
7.9
Talkus
9.7
Integration APIs
Oracle Service Cloud (formerly RightNow)
7.4
Talkus
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.2%
83.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
8.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
60.5%
8.3%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.2%
Mid-Market
33.3%
Enterprise
60.5%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%

Reviewers' Industry

 
Information Technology and Services
17.1%
Internet
25.0%
 
Retail
14.5%
Logistics and Supply Chain
16.7%
 
Computer Software
7.7%
Marketing and Advertising
8.3%
 
Financial Services
6.0%
Leisure, Travel & Tourism
8.3%
 
Pharmaceuticals
3.4%
Information Technology and Services
8.3%
 
Other
51.3%
Other
33.3%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
17.1%
Retail
14.5%
Computer Software
7.7%
Financial Services
6.0%
Pharmaceuticals
3.4%
Other
51.3%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Barry K.
Administrator in Logistics and Supply Chain

The integration with Slack helps our teams to keep all comms in one place. The ability to show relevant info about the user to the support engineer makes their life a lot easier.

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Talkus
Most Helpful Favorable Review
Barry K.
Administrator in Logistics and Supply Chain

The integration with Slack helps our teams to keep all comms in one place. The ability to show relevant info about the user to the support engineer makes their life a lot easier.

Screenshots

 
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Oracle Service Cloud (formerly RightNow)

Videos

 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

No videos provided
Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Talkus
No videos provided

Downloads

Oracle Service Cloud (formerly RightNow)
Talkus
No downloads provided
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