Compare Oracle Service Cloud (formerly RightNow) vs TeamSupport
See this
comparison of Oracle Service Cloud (formerly RightNow) vs. TeamSupport
based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 80 reviews. TeamSupport rates 4.3/5 stars with 516 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Support Desk
$50
/ agent / month billed annually
 
Enterprise
$65
/ agent / month billed annually
 
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial Unavailable
Free Trial
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.6
Ease of Use
Ease of Use
7.6
8.6
Ease of Setup
Ease of Setup
6.6
8.3
Ease of Admin
Ease of Admin
7.2
8.7
Quality of Support
Quality of Support
7.1
8.8
Ease of Doing Business With
Ease of Doing Business With
7.1
9.2
Product Direction (% positive)
Product Direction (% positive)
5.6
9.0
Meets Requirements
Oracle Service Cloud (formerly RightNow)
8.1
TeamSupport
8.6
Ease of Use
Oracle Service Cloud (formerly RightNow)
7.6
TeamSupport
8.6
Ease of Setup
Oracle Service Cloud (formerly RightNow)
6.6
TeamSupport
8.3
Ease of Admin
Oracle Service Cloud (formerly RightNow)
7.2
TeamSupport
8.7
Quality of Support
Oracle Service Cloud (formerly RightNow)
7.1
TeamSupport
8.8
Ease of Doing Business With
Oracle Service Cloud (formerly RightNow)
7.1
TeamSupport
9.2
Product Direction (% positive)
Oracle Service Cloud (formerly RightNow)
5.6
TeamSupport
9.0

Features

Ticket and Case Management
Workflow
Oracle Service Cloud (formerly RightNow)
8.0
TeamSupport
8.4
Response Automation
Oracle Service Cloud (formerly RightNow)
8.6
TeamSupport
8.5
SLA Management
Oracle Service Cloud (formerly RightNow)
7.3
TeamSupport
8.4
Attachments/Screencasts
Oracle Service Cloud (formerly RightNow)
8.2
TeamSupport
8.6
Ticket Collaboration
Oracle Service Cloud (formerly RightNow)
8.6
TeamSupport
8.8
Ticket creation user experience
Oracle Service Cloud (formerly RightNow)
8.8
TeamSupport
8.9
Ticket response user experience
Oracle Service Cloud (formerly RightNow)
8.3
TeamSupport
8.8
Knowledge Share
Knowledge Base
Oracle Service Cloud (formerly RightNow)
8.0
TeamSupport
8.2
Searchable Articles
Oracle Service Cloud (formerly RightNow)
7.8
TeamSupport
8.3
Community Forums
Oracle Service Cloud (formerly RightNow)
7.3
TeamSupport
7.9
Interactive FAQs & Forums
Oracle Service Cloud (formerly RightNow)
7.8
TeamSupport
8.3
Interaction
Web Portals
Oracle Service Cloud (formerly RightNow)
7.9
TeamSupport
8.7
Forum to Reponse
Oracle Service Cloud (formerly RightNow)
7.5
TeamSupport
8.4
Tickets and Tagging
Oracle Service Cloud (formerly RightNow)
8.4
TeamSupport
8.8
Live Chat
Oracle Service Cloud (formerly RightNow)
8.1
TeamSupport
8.4
Communication Channels
Customer Portal
Oracle Service Cloud (formerly RightNow)
8.5
TeamSupport
8.4
Email to Case
Oracle Service Cloud (formerly RightNow)
8.8
TeamSupport
8.9
Chat/Live Support
Oracle Service Cloud (formerly RightNow)
8.1
TeamSupport
8.4
Social Integration
Oracle Service Cloud (formerly RightNow)
6.4
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
Oracle Service Cloud (formerly RightNow)
8.1
TeamSupport
7.9
Customer and Contacts Database
Oracle Service Cloud (formerly RightNow)
7.9
TeamSupport
8.6
Products and Version Tracking
Oracle Service Cloud (formerly RightNow)
7.7
TeamSupport
8.6
Call Scripting
Oracle Service Cloud (formerly RightNow)
7.9
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
Oracle Service Cloud (formerly RightNow)
8.6
TeamSupport
Not enough data available
Self Service/Community
Forums
Oracle Service Cloud (formerly RightNow)
9.1
TeamSupport
8.3
Knowledge Base
Oracle Service Cloud (formerly RightNow)
8.6
TeamSupport
8.4
Ideas/Feedback
Oracle Service Cloud (formerly RightNow)
8.0
TeamSupport
8.4
Q&A
Oracle Service Cloud (formerly RightNow)
8.3
TeamSupport
8.4
Reporting & Analytics
Social Monitoring
Oracle Service Cloud (formerly RightNow)
6.5
TeamSupport
Not enough data available
Reporting
Oracle Service Cloud (formerly RightNow)
7.2
TeamSupport
8.3
Dashboards
Oracle Service Cloud (formerly RightNow)
7.4
TeamSupport
8.6
Platform
ITIL Compliance
Oracle Service Cloud (formerly RightNow)
8.1
TeamSupport
Not enough data available
Mobile User Support
Oracle Service Cloud (formerly RightNow)
7.9
TeamSupport
7.4
Customization
Oracle Service Cloud (formerly RightNow)
8.1
TeamSupport
8.4
User, Role, and Access Management
Oracle Service Cloud (formerly RightNow)
8.0
TeamSupport
8.7
Internationalization
Oracle Service Cloud (formerly RightNow)
8.2
TeamSupport
7.8
Performance & Reliability
Oracle Service Cloud (formerly RightNow)
7.9
TeamSupport
8.7
Integration APIs
Oracle Service Cloud (formerly RightNow)
7.4
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.5%
41.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.5%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
61.0%
11.3%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.5%
Mid-Market
32.5%
Enterprise
61.0%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%

Reviewers' Industry

 
Information Technology and Services
16.8%
Computer Software
27.2%
 
Retail
14.2%
Information Technology and Services
21.0%
 
Computer Software
8.0%
Internet
5.7%
 
Financial Services
6.2%
Financial Services
4.4%
 
Pharmaceuticals
3.5%
Hospitality
3.6%
 
Other
51.3%
Other
38.1%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
16.8%
Retail
14.2%
Computer Software
8.0%
Financial Services
6.2%
Pharmaceuticals
3.5%
Other
51.3%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

G2 Crowd User in Internet

Ticket tracking when it is not your own ticket is impossible. We regularly work cross functionally and I am not always the original person to submit the ticket when this happens it would be nice to comment or add additional details to the ticket in the...

 
Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 Crowd User in Internet

Ticket tracking when it is not your own ticket is impossible. We regularly work cross functionally and I am not always the original person to submit the ticket when this happens it would be nice to comment or add additional details to the ticket in the...

Screenshots

 
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Oracle Service Cloud (formerly RightNow)

Videos

 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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