Compare Oracle vs TeamSupport

See this comparison of Oracle Service Cloud (formerly RightNow) vs. TeamSupport based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 59 reviews. TeamSupport rates 4.4/5 stars with 464 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 51 reviews)
8.7
(Based on 452 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 50 reviews)
8.8
(Based on 453 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.3
(Based on 38 reviews)
8.5
(Based on 211 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 38 reviews)
8.9
(Based on 212 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.3
(Based on 46 reviews)
9.0
(Based on 409 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.4
(Based on 36 reviews)
9.3
(Based on 217 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
6.1
(Based on 49 reviews)
9.2
(Based on 454 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
12.5%
42.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.5%
48.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
50.0%
9.4%
 
Information Technology and Services
27.2%
Computer Software
28.3%
 
Retail
10.9%
Information Technology and Services
21.6%
 
Financial Services
6.5%
Internet
6.2%
 
Computer Software
6.5%
Financial Services
4.6%
 
Consumer Electronics
4.3%
Hospitality
4.0%
 
Other
44.6%
Other
35.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

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Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
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Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Patrick G.
User in Hospitality

The database has a lot of issues on our end from what we are able to see. We have had multiple issues with pulling up all of the information in a ticket. We have also experienced login issues but those have since been resolved.

 
 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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