Compare Oracle Service Cloud (formerly RightNow) vs TeamSupport

See this comparison of Oracle Service Cloud (formerly RightNow) vs. TeamSupport based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 61 reviews. TeamSupport rates 4.4/5 stars with 473 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 53 reviews)
8.7
(Based on 461 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 52 reviews)
8.8
(Based on 462 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.3
(Based on 38 reviews)
8.5
(Based on 217 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 38 reviews)
8.8
(Based on 218 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.2
(Based on 48 reviews)
9.0
(Based on 418 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.4
(Based on 36 reviews)
9.3
(Based on 223 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
6.1
(Based on 51 reviews)
9.2
(Based on 463 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
12.1%
42.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.2%
48.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
51.7%
9.4%
 
Information Technology and Services
26.0%
Computer Software
28.1%
 
Retail
10.4%
Information Technology and Services
21.9%
 
Financial Services
6.3%
Internet
6.1%
 
Computer Software
6.3%
Financial Services
4.7%
 
Consumer Electronics
4.2%
Hospitality
3.9%
 
Other
46.9%
Other
35.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

brandy M.
User in Education Management

The search bar sometimes does not pull up what I am looking for even though it is typed out correctly. I would like for some of the other Scroll tabs to be switched to SerachBars with so if I am trying to assign a ticket I can type out their name instead...

 
 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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