Compare Oracle Service Cloud (formerly RightNow) vs TeamSupport

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comparison of Oracle Service Cloud (formerly RightNow) vs. TeamSupport
based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 65 reviews. TeamSupport rates 4.3/5 stars with 481 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 57 reviews)
8.7
(Based on 468 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 56 reviews)
8.8
(Based on 469 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 40 reviews)
8.5
(Based on 220 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 40 reviews)
8.8
(Based on 221 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.4
(Based on 51 reviews)
9.0
(Based on 424 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.5
(Based on 38 reviews)
9.3
(Based on 226 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
6.2
(Based on 55 reviews)
9.1
(Based on 470 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
11.3%
41.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.9%
48.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
54.8%
10.4%
 
Information Technology and Services
24.3%
Computer Software
27.9%
 
Retail
9.7%
Information Technology and Services
21.4%
 
Financial Services
5.8%
Internet
5.9%
 
Computer Software
5.8%
Financial Services
4.6%
 
Marketing and Advertising
3.9%
Hospitality
3.8%
 
Other
50.5%
Other
36.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

G2 Crowd User in Marketing and Advertising

I don't like how often contacts are attributed to _UnknownCompany - the domain of the email alone should align with the correct company - or at least if on a ticket, if ticket is attributed to a company should automatically assign any unknown company to the...

 
 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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