Compare Oracle Service Cloud (formerly RightNow) vs Teamwork Desk

See this comparison of Oracle Service Cloud (formerly RightNow) vs. Teamwork Desk based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 65 reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
$7 per agent, per month (billed annually)
 
Plus
$13 per agent, per month (billed annually)
 
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 57 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 56 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 40 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 40 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.4
(Based on 51 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.5
(Based on 38 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
6.2
(Based on 55 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
11.3%
78.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.9%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
54.8%
3.1%
 
Information Technology and Services
24.3%
Marketing and Advertising
25.0%
 
Retail
9.7%
Information Technology and Services
20.5%
 
Financial Services
5.8%
Logistics and Supply Chain
6.8%
 
Computer Software
5.8%
Computer Software
6.8%
 
Marketing and Advertising
3.9%
Internet
6.8%
 
Other
50.5%
Other
34.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Alma B.
Agency in Internet

I love everything Teamwork team has created so far. This is a fantastic app that integrates seamlessly with the rest of Teamworks apps like Teamwork Projects. Love the survey that customers get with the smiley faces.

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

 
 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

No videos provided.
 No downloads provided.
Ask Oracle a QuestionContact OracleAsk Teamwork Desk a QuestionContact Teamwork Desk
Kate from G2 Crowd

Need help?

I can help.