Compare Oracle Service Cloud (formerly RightNow) vs Track-It!
See this
comparison of Oracle Service Cloud (formerly RightNow) vs. Track-It!
based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 80 reviews. Track-It! rates 3.6/5 stars with 76 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
Track-It!
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
7.7
Ease of Use
Ease of Use
7.6
7.8
Ease of Setup
Ease of Setup
6.6
7.3
Ease of Admin
Ease of Admin
7.2
7.8
Quality of Support
Quality of Support
7.1
7.7
Ease of Doing Business With
Ease of Doing Business With
7.1
7.9
Product Direction (% positive)
Product Direction (% positive)
5.6
5.6
Meets Requirements
Oracle Service Cloud (formerly RightNow)
8.1
Track-It!
7.7
Ease of Use
Oracle Service Cloud (formerly RightNow)
7.6
Track-It!
7.8
Ease of Setup
Oracle Service Cloud (formerly RightNow)
6.6
Track-It!
7.3
Ease of Admin
Oracle Service Cloud (formerly RightNow)
7.2
Track-It!
7.8
Quality of Support
Oracle Service Cloud (formerly RightNow)
7.1
Track-It!
7.7
Ease of Doing Business With
Oracle Service Cloud (formerly RightNow)
7.1
Track-It!
7.9
Product Direction (% positive)
Oracle Service Cloud (formerly RightNow)
5.6
Track-It!
5.6

Features

Knowledge Share
Knowledge Base
Oracle Service Cloud (formerly RightNow)
8.0
Track-It!
7.1
Searchable Articles
Oracle Service Cloud (formerly RightNow)
7.8
Track-It!
6.7
Community Forums
Oracle Service Cloud (formerly RightNow)
7.3
Track-It!
Not enough data available
Interactive FAQs & Forums
Oracle Service Cloud (formerly RightNow)
7.8
Track-It!
Not enough data available
Interaction
Web Portals
Oracle Service Cloud (formerly RightNow)
7.9
Track-It!
7.6
Forum to Reponse
Oracle Service Cloud (formerly RightNow)
7.5
Track-It!
6.9
Tickets and Tagging
Oracle Service Cloud (formerly RightNow)
8.4
Track-It!
8.5
Live Chat
Oracle Service Cloud (formerly RightNow)
8.1
Track-It!
6.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.5%
12.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.5%
56.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
61.0%
32.0%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.5%
Mid-Market
32.5%
Enterprise
61.0%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%

Reviewers' Industry

 
Information Technology and Services
16.8%
Information Technology and Services
13.5%
 
Retail
14.2%
Hospital & Health Care
9.4%
 
Computer Software
8.0%
Higher Education
7.3%
 
Financial Services
6.2%
Utilities
5.2%
 
Pharmaceuticals
3.5%
Law Practice
5.2%
 
Other
51.3%
Other
59.4%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
16.8%
Retail
14.2%
Computer Software
8.0%
Financial Services
6.2%
Pharmaceuticals
3.5%
Other
51.3%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

G2 Crowd User

Lack of guidance towards best practices in IT support and project tickets management

 
Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Track-It!
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 Crowd User

Lack of guidance towards best practices in IT support and project tickets management

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 3
2 of 3
3 of 3
Oracle Service Cloud (formerly RightNow)

Videos

 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

No videos provided
Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Track-It!
No videos provided

Downloads

Oracle Service Cloud (formerly RightNow)
Track-It!
No downloads provided
Ask Oracle a QuestionContact OracleRequest More InformationRequest More Information