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Compare Oracle Service Cloud (formerly RightNow) vs Track-It!

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comparison of Oracle Service Cloud (formerly RightNow) vs. Track-It!
based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 65 reviews. Track-It! rates 3.6/5 stars with 70 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 57 reviews)
7.9
(Based on 66 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 56 reviews)
8.0
(Based on 66 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 40 reviews)
7.6
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 40 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.4
(Based on 51 reviews)
7.9
(Based on 52 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.5
(Based on 38 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
6.2
(Based on 55 reviews)
5.8
(Based on 65 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
11.3%
13.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.9%
55.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
54.8%
31.9%
 
Information Technology and Services
24.3%
Information Technology and Services
14.3%
 
Retail
9.7%
Hospital & Health Care
9.9%
 
Financial Services
5.8%
Utilities
5.5%
 
Computer Software
5.8%
Higher Education
5.5%
 
Marketing and Advertising
3.9%
Law Practice
5.5%
 
Other
50.5%
Other
59.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

G2 Crowd User in Mining & Metals

It is painful to navigate. The latest version has a dashboard which is somewhat nice, but still requires me to navigate to find what I need, move to the right fields, fill things out, etc... Yes, it is customizable, but again, it is messy and allows us to...

 
 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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