Compare Oracle Service Cloud (formerly RightNow) vs UseResponse

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comparison of Oracle Service Cloud (formerly RightNow) vs. UseResponse
based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 66 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise Package
$3000+ per solution
 
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 58 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 57 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.5
(Based on 41 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 41 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.4
(Based on 52 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.5
(Based on 39 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
6.3
(Based on 56 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
11.1%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
55.6%
14.3%
 
Information Technology and Services
24.0%
Information Technology and Services
26.3%
 
Retail
9.6%
Internet
10.5%
 
Financial Services
5.8%
Computer Software
10.5%
 
Computer Software
5.8%
Financial Services
10.5%
 
Marketing and Advertising
3.8%
Semiconductors
10.5%
 
Other
51.0%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Nicolas C.
Administrator in Information Technology and Services

It's easy to use, feature complete and simplefy ticket management for support department

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Jamyn S.
Administrator in Computer Software

I don't really have any complaints about the product.

 
 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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