Compare Oracle Service Cloud (formerly RightNow) vs Vision Helpdesk

See this comparison of Oracle Service Cloud (formerly RightNow) vs. Vision Helpdesk based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 61 reviews. Vision Helpdesk rates 4.7/5 stars with 41 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter Help Desk
$12 per staff per mo billed annually
 
Pro Help Desk Software
$20 per staff per mo billed annually
 
Satellite Desk
$24 per staff per mo billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 53 reviews)
9.3
(Based on 41 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 52 reviews)
9.2
(Based on 41 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.3
(Based on 38 reviews)
8.9
(Based on 39 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 38 reviews)
9.3
(Based on 39 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.2
(Based on 48 reviews)
9.7
(Based on 40 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.4
(Based on 36 reviews)
9.7
(Based on 38 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
6.1
(Based on 51 reviews)
9.7
(Based on 41 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
12.1%
61.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.2%
29.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
51.7%
9.8%
 
Information Technology and Services
26.0%
Non-Profit Organization Management
20.0%
 
Retail
10.4%
Internet
16.0%
 
Financial Services
6.3%
Information Technology and Services
14.0%
 
Computer Software
6.3%
Education Management
6.0%
 
Consumer Electronics
4.2%
Individual & Family Services
6.0%
 
Other
46.9%
Other
38.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

G2 Crowd User

Everything was a bit slow and buggy at times.

 
 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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